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Sage Payroll Error

Brett Zimmerman

Brett Zimmerman07-24-2019 13:52

  • 1.  Sage Payroll Error

    Posted 07-24-2019 13:16
    Just got call from client and confirmed with Sage support.

    The Payroll Tax Service is down again!

    Per Sage: They are working on it, but no idea of when it will be back up.
    Wanted everyone to know.

    Thank you
    Michael

    Michael Davis

    PS Full error message
    Sage 100 cannot connect to the Sage payroll tax service. The error was: Exception has been thrown by the target of an invocation. One or more errors occurred. An error occurred while sending the request. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. The remote certificate is invalid according to the validation procedure. (err/ret=2/0)

    ------------------------------
    Michael Davis
    Warren Averett Technology Group
    Birmingham, AL
    ------------------------------


  • 2.  RE: Sage Payroll Error

    Posted 07-24-2019 13:49
    Is there a way to manually tell Sage Payroll 2.x to check for a table update? The only way I found to check this was through *UTL and then use the payroll utility which does error out. 


    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------



  • 3.  RE: Sage Payroll Error

    Posted 07-24-2019 14:17

    We have been trying to figure out something for our clients but haven't been able to come up with a solution other than processing pr days in advance in case there is an outage.

     

    Interested in seeing if anyone else has suggestions other than outsourcing PR.

     

    Thanks,

    Pam

     

    Sent from Mail for Windows 10

     



    ------Original Message------

    Is there a way to manually tell Sage Payroll 2.x to check for a table update? The only way I found to check this was through *UTL and then use the payroll utility which does error out. 


    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------


  • 4.  RE: Sage Payroll Error

    Posted 07-24-2019 13:52
    Edited by Brett Zimmerman 07-24-2019 13:54


  • 5.  RE: Sage Payroll Error

    Posted 07-24-2019 13:54
    Edited by Brett Zimmerman 07-24-2019 13:55
    @Wayne Schulz, P/R Utilities menu.​  I just tried it and it went thru fine and installed.

    ------------------------------
    - Brett
    ------------------------------

    Original Message


  • 6.  RE: Sage Payroll Error

    Posted 07-24-2019 13:59
    Hmmm - not sure why utilities doesn't show on my Payroll menu ( verified payroll 2.x )

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------

    Original Message


  • 7.  RE: Sage Payroll Error

    Posted 07-24-2019 14:01
    That is the strange part of this. The Tax Calculation works on my machine too.
    However, Sage said that they have gotten a number of calls (30+) in the last 30 minutes about not being able to run the update. So it is effecting some users but not all users in North America.

    Also the trust.sage.com pages are only showing a problem in the Middle East and South Africa. 

    Thank you
    Michael



    ------------------------------
    Michael Davis
    Warren Averett Technology Group
    Birmingham, AL
    ------------------------------

    Original Message


  • 8.  RE: Sage Payroll Error

    Posted 07-24-2019 14:03

    No service email either. In talking with Sage support, they themselves just became aware of the issue.

     

    Thank you

    Michael

     

     

    Michael Davis, CPA.CITP, MCSE

    Senior Consultant

    michael.davis@warrenaverett.com

    (O) 205.313.4700  

    (D) 205.313.4734  (F) 205.592.9991

    1900 International Park Dr, Suite 400, Birmingham, AL 35243

     

    To contact our Support Team, call 844.712.6223 or email software@warrenaverett.com.

     



    ------Original Message------

    That is the strange part of this. The Tax Calculation works on my machine too.
    However, Sage said that they have gotten a number of calls (30+) in the last 30 minutes about not being able to run the update. So it is effecting some users but not all users in North America.

    Also the trust.sage.com pages are only showing a problem in the Middle East and South Africa. 

    Thank you
    Michael



    ------------------------------
    Michael Davis
    Warren Averett Technology Group
    Birmingham, AL
    ------------------------------


  • 9.  RE: Sage Payroll Error

    Posted 07-24-2019 13:58
    Where the *&^^%$#$^*(())))__ is the e-mail that is supposed to be sent to everyone when this service is down?????  Did anyone get a message????  Maybe it is in my spam folder?

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 10.  RE: Sage Payroll Error

    Posted 07-24-2019 13:57
    For how long was it down the last time???

    ---------------------------------
    Lourdes Sobrino
    LU² DSD Puerto Rico
    Guaynabo Puerto Rico
    787.485.9638
    ---------------------------------





  • 11.  RE: Sage Payroll Error

    Posted 07-24-2019 14:08
    Also, @Robert Wood, can you reorder the communities so that the urgent support community appears at the top of the list.  I rarely look below the Sage 100 community so often I (and probably others) miss the SOS request.  Moving it to the top would be a tremendous benefit to all.

    TIA



    ​

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 12.  RE: Sage Payroll Error

    Posted 07-24-2019 14:26
    Good point, Jeff. It is done!​

    ------------------------------
    Robert Wood
    Consultant
    90 Minds
    Ocala FL
    352-615-5898
    ------------------------------

    Original Message


  • 13.  RE: Sage Payroll Error

    Posted 07-24-2019 14:12
    Testing ok on my system now - not sure if payroll calc is back for everyone or not

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------



  • 14.  RE: Sage Payroll Error

    Posted 07-24-2019 14:48
    We will have Sage development team on tomorrow's webinar - it's the perfect time to ask the questions about the PR tax service outages and workarounds.

    ------------------------------
    Moira Goggin
    Executive Director
    90 Minds, Inc.
    ------------------------------

    Original Message


  • 15.  RE: Sage Payroll Error

    Posted 07-24-2019 14:49
    Edited by Eric Lunceford 07-24-2019 16:45
    User has a new workstation and was having an issue with payroll import.

    After resolving that, I thought I would just check the Payroll Status for good measure and received the error in the OP above.  

    My first thought was the service was down, so checked on my system and it communicates fine. 

    Just because it works for us, does not mean it will work for everyone.

    Spent over an hour troubleshooting network configurations with IT. Assumption was it was the new computer and we were going to try to run the tax calc on the old machine. 

    The whole time, we were able to manually get to sagedatacloud.com via ping and tracert. 

    Yes, where is the $#&)(#_)@_ email that the system is down!!! 

    @Jeff Schwenk, instead of going to individual communities, I have learned to go to https://community.90minds.com/browse/allrecentposts and you see all communities. 

    ------------------------------
    Eric Lunceford
    First Mate Business Solutions
    Oklahoma City, OK
    877-880-8960
    https://www.firstmatellc.com/
    ------------------------------

    Original Message


  • 16.  RE: Sage Payroll Error

    Posted 07-24-2019 15:34
    @Robert Wood - Excellent.  Thanks​​

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 17.  RE: Sage Payroll Error
    Best Answer

    Posted 07-24-2019 15:41

    A few notes/updates.

     

    After some more research, the tax calculation error was only effecting our clients on Payroll 2.18.x and not the 2.19.x.

     

    Sage support did send me a resolution to my issue. I am sharing, but I am not sure if it going on a KB yet or was a onetime thing.

     

    navigate to the MAS90 > Home > Microsoft.NET > Sage.Payroll.Tax.Client directory and open the 'Sage.Payroll.Tax.Client.dll.config" file in notepad

     

    Change "PeerValidate" from "true" to "false"

     

    Save, close and try running PR Tax Calc again.

     

    Also, I think this can be moved off the urgent board, since it seems to be resolved now.

     

    Thank you

    Michael

     

     

    Michael Davis, CPA.CITP, MCSE

    Senior Consultant

    michael.davis@warrenaverett.com

    (O) 205.313.4700  

    (D) 205.313.4734  (F) 205.592.9991

    1900 International Park Dr, Suite 400, Birmingham, AL 35243

     

    To contact our Support Team, call 844.712.6223 or email software@warrenaverett.com.

     



    ------Original Message------

    @Robert Wood - Excellent.  Thanks​​

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------


  • 18.  RE: Sage Payroll Error

    Posted 07-24-2019 15:36
    Edited by Jeff Schwenk 07-24-2019 16:22
    @Eric Lunceford - Thanks for the tip.  But do I really have to change???​  Change is sooooooo hard.  I am almost 9 in dog years!  New tricks???

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 19.  RE: Sage Payroll Error

    Posted 07-24-2019 16:15
    Edited by Madeline Stefanou 07-24-2019 16:16
    ​a client of ours (2.18) experienced the same issue today.  ​ Thank you @Michael Davis; your fix listed above worked.  Our support team spoke with Sage a "few times today" and they pointed her to the Trust Sage website but didn't really give her much more to go on.  The client made their 4 pm CDT cut of with little time to spare.  Thanks again!​

    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------

    Original Message


  • 20.  RE: Sage Payroll Error

    Posted 07-24-2019 16:51
    Edited by Brett Zimmerman 07-24-2019 16:53
    @Wayne Schulz, if you're using the new Standard desktop interface and don't have rights in Role Maint to the P/R Utilities menu, that may be a reason why you don't see it.

    For anyone who's able to sit in on the webinar tomorrow with Sage Dev that @Moira Goggin mentioned above, I encourage you to shame them re: the Payroll service notifications that apparently no one received.  Ok, so no notification went out a couple weeks ago when the P/R Service was down, but you'd think they'd learn from their mistake. ​I know, I know, that's just too much to ask of Sage.  They're obviously more concerned with screwing the Partners over re: a mistake they made over 2 years ago and are just now realizing it.  I'm curious, if they found a mistake from 5 years ago, would they still have tried to recoup that?  I mean, what's the cut-off?  I still think what they're doing is unbelievably unprofessional and mercenary.  Just admit your frigin' mistake and move on.​

    ------------------------------
    - Brett
    ------------------------------

    Original Message


  • 21.  RE: Sage Payroll Error

    Posted 07-24-2019 16:55
    Yes, thank you @Michael Davis! 

    This does resolve the ability to perform the tax calculation, but the Payroll Status Check still shows the error.

    No wonder it worked for me and not them. I was testing 2.19 and they are 2.18. ​​

    ------------------------------
    Eric Lunceford
    First Mate Business Solutions
    Oklahoma City, OK
    877-880-8960
    https://www.firstmatellc.com/
    ------------------------------

    Original Message


  • 22.  RE: Sage Payroll Error

    Posted 07-24-2019 17:11
    This issue fixed my client running PR 2.18.5 today.  I will be upgrading them to 2.19.3 tomorrow.  Thank you VERY MUCH @MichaelDavis​

    ------------------------------
    Mary Mays
    Sr. Consultant, DSD Business Systems
    DSD Business Systems
    KS
    ------------------------------

    Original Message


  • 23.  RE: Sage Payroll Error

    Posted 07-30-2019 12:01
    Anyone getting calls today about the PR tax service being down yet again?  We've received 2 calls so far within the past couple of hours.
    Thanks,
    Pam

    ------------------------------
    Pam Scott
    Oasis Solutions Group
    ------------------------------



  • 24.  RE: Sage Payroll Error

    Posted 07-30-2019 12:03

    Pam,

     

    Be sure to check your version. If they are running 2.18, then you have to do the following.

     

    navigate to the MAS90 > Home > Microsoft.NET > Sage.Payroll.Tax.Client directory and open the 'Sage.Payroll.Tax.Client.dll.config" file in notepad

     

    Change "PeerValidate" from "true" to "false"

     

    Save, close and try running PR Tax Calc again.

     

     

    There is a KB out there too, if you need.

    V2.19.x does not have this issue

     

    Thank you

     

     

    Michael

     

     

    Michael Davis, CPA.CITP, MCSE

    Senior Consultant

    michael.davis@warrenaverett.com

    (O) 205.313.4700  

    (D) 205.313.4734  (F) 205.592.9991

    1900 International Park Dr, Suite 400, Birmingham, AL 35243

     

    To contact our Support Team, call 844.712.6223 or email software@warrenaverett.com.

     



    ------Original Message------

    Anyone getting calls today about the PR tax service being down yet again?  We've received 2 calls so far within the past couple of hours.
    Thanks,
    Pam

    ------------------------------
    Pam Scott
    Oasis Solutions Group
    ------------------------------


  • 25.  RE: Sage Payroll Error

    Posted 07-30-2019 12:04
    @Pam Scott  If they're on 2018, the workaround that @Michael Davis posted works or they'll need to upgrade to PR 2019 ​​

    ------------------------------
    Michelle Taylor
    ERP Consulting Manager, CS3 Technology
    918-388-9772
    ------------------------------

    Original Message


  • 26.  RE: Sage Payroll Error



  • 27.  RE: Sage Payroll Error

    Posted 07-30-2019 12:51

    Thanks everyone!!!

    Pam

     

    Sent from Mail for Windows 10

     



    ------Original Message------

    Here's the Sage KB on this issue - https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=99526&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=1707&cmd=displayKC&dialogID=102176&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------


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