Sage 100

Sage Payment Solutions - Anyone know if we can process a credit back to the card via the CC module? V44, PU3? In the past, end user has had to manually process via the terminal web site or phone call.

The way that I think it's always worked is you can issue a credit memo to the card but it must be the original card used. If you try any other card the process won't work and you then have to use the terminal.

If you specify the original invoice #, you can't change the cc info.

Thanks. I'll try it tomorrow with client.

On line with client. If we process a credit memo, the payment type on tab 4 is greyed out so I can't designate the credit card as payment type and process the transaction. If we process a negative invoice, the payment type is available but when we authorize, we can't enter a negative charge. Damned if we do, damned if we don't. What am I missing?

Correct, the payment type will be grayed out cause it only allows you to post the credit against the original cc. I believe if you need to post the credit to a diff cc, you have to do the credit card processing piece outside of MAS in SPS VT.

How does it know the original CC #? When I try to reference the original invoice on the first tab, nothing comes up (because it has been paid?). So it appears we are in a vicious circle jerk here. And to top it off, we are using a customer code that is used for miscellaneous customers.

Assuming you're specifying to same Customer, the ""Apply To Invoice"" field shoud list the invoices (both open and paid). As far as knowing the orig cc #, it must be built-in somewhere.

If you pay the invoice as a deposit in SO, it will pull it in. If you pay the invoice thru A/R, then no it can't pull it in.

Epilogue. Original invoice has to still be in open invoices for the apply to Invoice field to work. It does pull the credit card information across properly then.