Sage News and Discussion

Sage Organizational News ...really, they get a guy from Yahoo to head up the Sage Customer Experience department? And we know how well Yahoo has done with customer experience... Sage Organizational Announcements =========================== Sage North America announced today changes to our executive team, including the promotion of Himanshu Palsule to chief technology officer and head of product strategy, the appointment of Brad Smith as executive vice president, customer experience, and the realignment of several of our business units. Reporting to me in his new role as chief technology officer and head of product strategy, Himanshu Palsule is responsible for all product and technology development, as well as guiding the overall product strategy for the Sage product and services portfolio in North America. In this role, he will focus on driving consistency and innovation across the portfolio to meet the growing needs of small and midsized businesses, and increasing investments and focus in the areas of cloud computing and mobility. Himanshu was most recently EVP of strategy for Sage North America. In prior roles, he was general manager of the Sage North America specialized solutions business and then the company's portfolio of ERP and CRM products. With more than 25 years of experience in the accounting and financial industry, Himanshu has been a regular speaker at industry events. He holds a bachelor's degree in electrical engineering and a master's degree in software engineering. Also reporting to me in his role as EVP of customer experience, Brad Smith comes to Sage from Yahoo! where he was most recently the vice president of customer experience. He will be responsible for all Sage North America customer support and will focus on expanding the Sage commitment to all facets of the customer experience, from product design to the invoice experience and all touchpoints in between. With a bachelor's degree in management information systems from the University of Central Florida, Brad has worked for organizations such as Symantec, Openwave Systems, Oracle, and Lockheed Martin. With these organizations, Brad has developed his knowledge and executive leadership skills in the areas of technical design and architecture, business development, and the customer experience journey. Sage is realigning several business units to report to current members of the executive team. The business units responsible for Sage Construction and Real Estate products, Sage Fixed Assets, and Sage Value products will report to EVP of Sage Mid-Market Solutions, Joe Langner. The business unit responsible for Sage HRMS will report to EVP of Sage Small Business Solutions, Connie Certusi. The business units responsible for Sage Nonprofit Solutions and for the CRM solutions of Sage SalesLogix and Sage ACT! will report to Chief Financial Officer Marc Loupe. We are excited about these new changes at Sage. Please join me in welcoming this team of seasoned veterans to this new responsibility. Sincerely, Pascal Houillon CEO Sage North America

Way to go Sage

Their first choice was the Customer Experience guy from Blockbuster Video but he told them to go **** themselves.

Yes..and how about the great job Yahoo did with Flikr? I wonder if that was on Brad's resume as his accomplishments at customer experience? I am glad Sage does such a good job at vetting candidates by following industry news.