Sage 100

Perhaps I'm doing something wrong.

The KB still seems a little off.

If I login via partners.sagenorthamerica.com and select the KB then search with no keyword then sort results by newest I get what seems to be less results than if I go to https://us-kb.sage.com/portal/ss/?tabid=3&searchaliases=custom_us_onehundred and do a similar search and sort by newest.

I think the more current KB is now https://us-kb.sage.com/portal/ss/

Can you give an example of a search that produces different results?

Perhaps I'm doing something wrong.

The KB still seems a little off.

If I login via partners.sagenorthamerica.com and select the KB then search with no keyword then sort results by newest I get what seems to be less results than if I go to https://us-kb.sage.com/portal/ss/?tabid=3&searchaliases=custom_us_onehundred and do a similar search and sort by newest.

I think the more current KB is now https://us-kb.sage.com/portal/ss/

Sure, normally I access the KB via this link. If you do it differently then stop reading here as this may not apply to you.

1. Login https://partners.sagenorthamerica.com/irj/portal/
2. Click Knowledgebase
3. Select "Sage 100"

I believe the issue is that Sage now essentially has two KB.

The one accessed from the partners.sagenorthamerica.com will allow you to search for downloads - though it also appears to return regular KB articles that do NOT have downloads or are not download-specific articles ( ie - download Sage 100 vxxxx )

The other KB - which I believe is the "new" or refreshed KB accessible via: 

http://sagekb.com or https://us-kb.sage.com/portal/ss/

Appear to be the place to search for updated articles ( I don't know if the download articles which appear in this new KB are going to be updated ).

I am admittedly confused by this and when I followed up with Sage they didn't seem to be much clearer on what the purpose of having two separate KB was. 

Sage does have two different options for access their KB - one which appears to search only downloads and the other searching support articles. It's VERY easy to overlook this and it looks like in the future I'll now be searching to KB to be sure I haven't missed anything.

Can you give an example of a search that produces different results?

Perhaps I'm doing something wrong.

The KB still seems a little off.

If I login via partners.sagenorthamerica.com and select the KB then search with no keyword then sort results by newest I get what seems to be less results than if I go to https://us-kb.sage.com/portal/ss/?tabid=3&searchaliases=custom_us_onehundred and do a similar search and sort by newest.

I think the more current KB is now https://us-kb.sage.com/portal/ss/

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

P.S. - I get this message on both my office PC and the customers RDP connection so I don't believe it's a "clear cache" issue

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

I started trying to download over the weekend and haven't found the trick yet.

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

I started trying to download over the weekend and haven't found the trick yet.

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

Whoa, I think I have a cookie problem.  That link took me to a support page re tls in SQL, which is a link I had just accessed from outside the KB.

If it's not one thing, it's forty-million others.

I started trying to download over the weekend and haven't found the trick yet.

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

That has been broken for years.  Follow a KB link without being logged in, then the next time you open the KB, that article replaces the search page.

Whoa, I think I have a cookie problem.  That link took me to a support page re tls in SQL, which is a link I had just accessed from outside the KB.

If it's not one thing, it's forty-million others.

I started trying to download over the weekend and haven't found the trick yet.

Just a heads up that if you're working on an upgrade that's going to require you to download the latest Sage release please leave yourself plenty of time. I'm getting

Trying to navigate to the Sage 100 Downloads == > Download Sage 100 2023 when I start at what's supposedly the Sage download portal. 

As of yet I have not tried any of the other similar looking yet apparently differently functioning(?) Sage knowledgebases. Your mileage may vary this is only a test. In the event of an actual emergency this message would be followed with clear instructions...

Here's an example of what seems like a missing KB article. I was searching this based on something another member just ran into on an upgrade.

In the old KB ( now known as Download KB ):

Sage 100 Premium 2021 or later error converting AP_Checkhistoryheader "duplicate key"

When I try to search the new KB - https://us-kb.sage.com/portal/ss/

I don't find the article which is odd because it's fairly recently written.

Am I overlooking something? I'm still trying to get my arms around these two KB and overcome my fear that somehow Sage is going one day zap the old KB along with articles which may not have made it to the new KB.