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Sage KB feedback...

  • 1.  Sage KB feedback...

    Posted 01-11-2019 12:37
    For those who are not subscribed to the Partner section of Sage City, I posted an annoyance and someone from Sage indicated they will work on improving the search engine.  If you want to ask for anything else... here is a link to the thread (you'll need to apply to the forum as a Partner before you can read / post in this section of SC).
    Sage City Partners - KB Search thread


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    Kevin Moyes
    Technical Systems Analyst
    Toronto ON
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  • 2.  RE: Sage KB feedback...

    Posted 01-14-2019 22:25
    ​Good Luck!!!

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    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: Sage KB feedback...

    Posted 01-15-2019 06:09
    Edited by Wayne Schulz 01-15-2019 06:43
    What Jeff said.
    I figure at this point it’s never improving.
    We’ve met with Sage repeatedly and I don’t think they sense any issue
    Nobody is in charge

    Example - does anyone see a description of that this KB is for (other than reading the articles linked). Yes, there's a link to a list of fixes but shouldn't there be a description so people can keyword search?

    This is so easy to fix because it just requires a little consistent effort yet most Sage employees prefer to remain under their desk refining their resume and hoping nobody from Sage calls on them to do anything they might be fired for. 




    ---------------------------------
    Wayne Schulz
    Schulz Consulting - Consultant

    Glastonbury CT
    860-516-8990
    http://www.s-consult.com
    ---------------------------------





  • 4.  RE: Sage KB feedback...

    Posted 01-15-2019 07:06
    Edited by Wayne Schulz 01-15-2019 07:59
    Thanks for getting this started @Kevin Moyes. I posted an additional screenshot. This will, IMHO,  go nowhere because nobody at Sage appears to have responsibility for the KB. Sage is really good at two things: 

    • Convincing you that they care (empathetic listening)
    • Doing nothing to followup

    This is and remains a broken company.


    ------------------------------
    Wayne Schulz
    Schulz Consulting - Consultant
    Glastonbury CT
    860-516-8990
    http://www.s-consult.com
    ------------------------------



  • 5.  RE: Sage KB feedback...

    Posted 01-18-2019 12:00
    A search engine vendor can't do substring matching?!?
    *facepalm*


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst, Munjal-White Consulting
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 6.  RE: Sage KB feedback...

    Posted 01-18-2019 13:20
    Helped you out a little






    ------------------------------
    Wayne Schulz
    Schulz Consulting - Consultant
    Schulz Consulting
    Glastonbury CT
    860-516-8990
    http://www.s-consult.com
    ------------------------------

    Original Message


  • 7.  RE: Sage KB feedback...

    Posted 08-15-2019 17:50


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 8.  RE: Sage KB feedback...

    Posted 08-15-2019 17:56
    I’ll believe it when I see it. Been hearing this for years. I truly don’t think Sage understands the various issues or the depth.

    This is a broken company that is not getting better.

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------



    Original Message


  • 9.  RE: Sage KB feedback...

    Posted 08-15-2019 18:00
    I'll believe it when I see it too... but having the complaints / discussion on a forum is not as easy to ignore as it would be in someone's voicemail / email inbox (especially when they have left the company).

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 10.  RE: Sage KB feedback...

    Posted 09-06-2019 13:05
    So lame and so frustrating.  Can't believe they haven't at least fixed some of the basic KB issues.  For example, just did a search for pr_spatax; no results.  Then tried pr_spataxcalc.pvc; lo and behold.

    ------------------------------
    - Brett
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    Original Message


  • 11.  RE: Sage KB feedback...

    Posted 09-06-2019 14:30
    Generally I agree completely... but wildcards can sometimes help:


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 12.  RE: Sage KB feedback...

    Posted 09-06-2019 14:46
    Good tip, @Kevin Moyes, thanks!​

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    - Brett
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    Original Message


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