Sage 100

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  • 1.  Sage Intelligence - Reporting Tree's not Fully Displaying

    Posted 12-12-2025 15:58

    Hi Everyone,

    I'm troubleshooting an issue where when viewing the tree on the task pane in excel the tree only goes up to a certain point and does not display. When going in to manage the tree all the information is there as expected. We just cannot view the entire tree on the task pane.

    I found a link to a KB but it appears the link is invalid now, does anyone have access to this link or know how this issue gets resolved? The KB was titled SI5200-T Unable to view all reporting units in Sage Intelligence



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    Nick Grant
    Sage 100 Consultant
    RKL eSolutions, LLC
    ------------------------------


  • 2.  RE: Sage Intelligence - Reporting Tree's not Fully Displaying

    Posted 12-12-2025 16:06

    I Googled and found a good link

    https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=224924550063388&hypermediatext=null



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    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
    ------------------------------



  • 3.  RE: Sage Intelligence - Reporting Tree's not Fully Displaying

    Posted 12-14-2025 22:08

    Thank you!!



    ------------------------------
    Nick Grant
    Sage 100 Consultant
    RKL eSolutions, LLC
    ------------------------------

    Original Message


  • 4.  RE: Sage Intelligence - Reporting Tree's not Fully Displaying

    Posted 12-12-2025 17:39

    I've also had changing the screen's resolution in Windows fix the problem. Of course, I had to change the resolution back after using SI with Trees. 



    ------------------------------
    Karen O'Lane
    Accounting Systems, Inc. (ASI)
    kolane@asifocus.com
    559-448-0900
    559-577-4142
    http://www.asifocus.com
    ------------------------------



  • 5.  RE: Sage Intelligence - Reporting Tree's not Fully Displaying

    Posted 12-14-2025 22:09

    I attempted this as well but the RDP session did not allow me to change the resolution, might have to get permissions to do that if the KB doesn't fix it. Thank you for letting me know!



    ------------------------------
    Nick Grant
    Sage 100 Consultant
    RKL eSolutions, LLC
    ------------------------------

    Original Message


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