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Sage Intelligence Report Contains Too Much Data

  • 1.  Sage Intelligence Report Contains Too Much Data

    Posted 12-09-2024 18:38

    Have a very large dashboard report in Sage Intelligence for Sage 100.

    Last time it ran successfully was a month ago.

    When running it gets to the step to open excel we get this message:

    missing resource

    The Excel .xlsx file format has a row limit of 1,048,576 rows per sheet, while the .xls file format has a limit of 65,536 rows per sheet. If this file was .xls we definitely hit over 65k rows and that would explain it; however shouldn't it run out using .xlsx instead? Excel version is 16.0.18129.20158.  Or it is a cpu/memory issue? All workstations and the server get this message.



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    Dana Halpin
    Vrakas/Blum Computer Consulting, Inc.
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  • 2.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-09-2024 19:50

    Have you seen this?

    https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240130164747270&page=1&position=1&q=240130164747270



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 3.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-09-2024 20:22

    I search KB and nothing like that came up. This is great. Thank you for the resource.



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    Dana Halpin
    Vrakas/Blum Computer Consulting, Inc.
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  • 4.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-10-2024 17:17

    Is there something in the WATER???  Just received a client email on this exact topic.  Life has been good with SI for over ten years and now this.  Could this be related to this thread?

    Microsoft update breaks Excel-Addins (MS Excel 2016 - MSI) | Sage 100

    Also, has anyone used the 4Gpatch solution reference in the KB?  Is this it?  4GB Patch – NTCore

    Would this memory limitation disappear if a 64 bit version of Excel was being used?

    C. 4GB Patch Solution 

    Disclaimer:

    The solution discussed below is not a Sage product and as such Sage is unable to support it. 

    Consider applying the 4GB Patch solution to resolve the above reporting error. 

    4GB Patch is a tiny software solution that can help you tweak your x86 programs so that they can make use of up to 4 GB of RAM, when running on a x64 PC. 

    Using the 4GB Patch can be used to successfully increase the memory usage in Sage Intelligence's BICore.exe file to run with extra rows. It can therefore reduce the instances where this error impacts reports. 

    Please consult with your local IT technician to access and properly install it on your PC. 

    When done, you should be able to run large data set reports in Sage Intelligence.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 5.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-10-2024 17:41

    @Dana Halpin Any progress?



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 6.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-11-2024 08:48

    The client reported that the report was generated without issue this AM.

    She is connected via RDP so perhaps an overnight reboot cleared the issues.  Short-term solution?



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 7.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-11-2024 08:53

    Hi Jeff I don't have an update yet but will report back soon. Customer's IT took it over.



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    Dana Halpin
    Vrakas/Blum Computer Consulting, Inc.
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  • 8.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-18-2024 20:49

    Still working on this issue. Workstation only had 8 GB ram so we decided to try report on a workstation with 32 GB of ram and same error. Report has 10 sheets and the max rows on a sheet is 270,000 so it's not exceeding the excel limitation. However, I started removing one sheet at a time as a test and report ran fine after removing 3 sheets. So maybe is it an excel limit issue? IT doesn't feel comfortable trying that 4 GB patch. Microsoft® Excel version is Microsoft 365 MSO (Version 2411 Build 16.0.18227.20082) 64-bit. 



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    Dana Halpin
    Vrakas/Blum Computer Consulting, Inc.
    ------------------------------



  • 9.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-19-2024 07:52

    Just because the computer has a lot of memory doesn't mean Excel can access it all.  I strongly suspect Excel is not able to access all of memory.  It may be limiting out at 2GB.  You may want to verify that Excel is a 64 bit version.  Also, as a test, you could export the report and import it to a 64 bit version of Sage 100.  This would be to test if the 64 bit Excel combined with 64 bit ODBC would make a difference as to the amount of memory that Excel can access.

    https://ntcore.com/4gb-patch/



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 10.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-19-2024 10:51

    This link has ideas on how to optimize Excel to use less memory.

    https://learn.microsoft.com/en-us/office/troubleshoot/excel/clean-workbook-less-memory



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 11.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-19-2024 15:47

    Thank you Doug. Very helpful.



    ------------------------------
    Dana Halpin
    Vrakas/Blum Computer Consulting, Inc.
    ------------------------------



  • 12.  RE: Sage Intelligence Report Contains Too Much Data

    Posted 12-26-2024 09:18

    Has anyone installed the NTCORE program?  I don't want to be the pioneer full of arrows.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------