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  • 1.  Sage Intelligence on Citrix

    Posted 01-17-2022 16:40
    I am trying to setup Sage Intelligence in a Citrix environment.  I was able to create the repository directory on the server but when I try to activate the workstation nothing happens.  Literally, nothing happens.  I type in the URL for the repository and it just returns to the Sage 100 menu.  When I go through the activation on the server workstation install the system actually goes to the registration panel or the Report Writer or wherever I want.  I'm not going to install Excel on the server and turn it into a workstation.

    Citrix has the full network discovery turned on and since this is a Sage 100 Advanced I know that the workstation can find the server properly.  In fact, I can type the \\fileserver\ into the address line of File Explorer and navigate the directories just fine.  I can copy and paste the URL but Sage Intelligence betrays its name and fails to find the directory.

    This is the first time that I have ever seen this happen.  Does anyone have any ideas?

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    Chuck Peddy
    Smartbridge Partners
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  • 2.  RE: Sage Intelligence on Citrix

    Posted 01-17-2022 16:47
      |   view attached
    I've had it where the path field won't hold the UNC Path and after 1-2 tries it closes SI.  There is a KB Article for this.  Not sure if it matches your situation but worth a try.

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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    Attachment(s)

    pdf
    _Repository Path doesn't hold.pdf   255 KB 1 version


  • 3.  RE: Sage Intelligence on Citrix

    Posted 01-18-2022 07:58
    Here’s a way to manually set the repository. I’ve used this in cases where I couldn’t get into SI to make the change.

    https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=63030&sliceId=1&docLink=true&noCount=true&languageId=&isDocLink=true¤tmsID=MS_Customer&cmd=&openedFromDocument=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl



    ---------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
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  • 4.  RE: Sage Intelligence on Citrix

    Posted 01-18-2022 07:59
    Open windows explorer and go to C:\ProgramData\Sage Software\SageMASIntelligence52 folder (XX=version number (i.e. 51=2014, 52=2015)

    Open config.ini file in Notepad

    Verify the path of the repository folder is correct. If it is not correct, paste the correct path (Reminder, the path must a UNC path)

    Example:
    [Repository]
    Path=\\<server name="">\SI510
    Click File, Save


    ---------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
    ---------------------------------





  • 5.  RE: Sage Intelligence on Citrix

    Posted 01-18-2022 09:47
    Thank you both @Nancy Hanson and @Wayne Schulz!  The C:\ProgramData\Sage Software\SageMASIntelligence52 (along with other ProgramData directories) was marked as "read only."  Even logged on as an administrator the system wouldn't save changes to the file.  I took the read only flag off and now its working jsut fine.​

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    Chuck Peddy
    Smartbridge Partners
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    Original Message


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