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  • 1.  Sage Intelligence - Not launching from Sage

    Posted 05-02-2019 11:58
    Sage Intelligence - Such a PITA.  I think I have four support tickets open, all with a different issue for SI not running/Launching in Excel.

    This post is concerns v2017 Premium launching SI.  Works fine with one workstation, NOT on another.  When I click on SI license manager (or any other option), nothing happens.  User has full role access.  UAC is off, AV is disabled, client has been uninstalled and reinstalled.  Client running WIN 10 now, was on WIN 7.  A little light on memory but Sage runs.  Excel 365, BI Generator and the two other add ins display as active.

    Thoughts???  Open support ticket with Sage and let them deal with it??

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 2.  RE: Sage Intelligence - Not launching from Sage

    Posted 05-02-2019 12:16
    Running Sage as Admin?

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, and Cagney
    Beth Bowers
    269-445-1625
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  • 3.  RE: Sage Intelligence - Not launching from Sage

    Posted 05-02-2019 13:10
    Yes.

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


  • 4.  RE: Sage Intelligence - Not launching from Sage

    Posted 05-03-2019 13:25
    Hi Jeff...Un-install the workstation and delete the directory for the local workstation. Then with UAC off run the workstation auto setup as administrator and make sure that the c:\program files (x86)\common files\BIxxx folders are shared and full control permissions.  This should fix the broken link and files,  I've also done a repair on the Office files but I don't think that this is your issue.  Let me know if you have more questions or clarity.

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    Andrew Crane
    Net at Work
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