Sage 100

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  • 1.  Sage Intelligence Error Message - Sage 100 v2020

    Posted 11-09-2022 10:41
    Anyone have any experience with this error message.  Client is experiencing it via a Citrix VDA environment.  No hits in the KB.  Not sure if they have rebooted that server or not.  Their network is running slow.

    Thanks in advance.,




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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 2.  RE: Sage Intelligence Error Message - Sage 100 v2020

    Posted 11-10-2022 08:47
      |   view attached
    The first error, no.

    The second error usually means there is another Excel file being edited; closing all Excel files, killing any still-open Excel instances in Task Manager, and rerunning the report should overcome this issue.

    For the third error, I have an article (no idea where I got it) that says the cause is a new version of Excel was installed.  If that is the case, although the article doesn't say so, after killing all Excel instances I would reinstall Sage 100 on the terminal server; I always reinstall Sage 100 after a new Excel install just to be sure the add-ins get in the new version.

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    Susan Pawlowic
    Sage 100 Solutions Architect
    RKL eSolutions, LLC
    spawlowic@rklesolutions.com
    (717) 735-9109 Ext. 4352
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  • 3.  RE: Sage Intelligence Error Message - Sage 100 v2020

    Posted 11-10-2022 09:15
    Edited by Wayne Schulz 11-10-2022 09:15
    By VDA do you mean VDI? 

    I have a customer who is big into VDI ( Virtual Desk Infrastructure) which to my limited understanding means that every time the workstation/desktop is rebooted that a clean desktop comes back upon the next reboot. Whatever changes you make to VDI during the session appear to be wiped out. Admins have ways around this - and can grant exceptions to certain users so that they don't have their environment fully wiped/reset.

    I know for Sage Intelligence they had to give their key user of SI a static desktop primarily (I think) so that their desktop machine name didn't change. The IT was very sophisticated in this instance so they "figured out" much of the workarounds and I may not have gotten the full list of what they updated.

    Also, anytime you have a bizarre never before seen error think user rights at some level and  you'll probably have a better than 50% chance of being right. Unfortunately with large scale VDI the IT departments are usually (wisely) unwilling to make an AP clerk a domain admin just to test rights...

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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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  • 4.  RE: Sage Intelligence Error Message - Sage 100 v2020

    Posted 11-11-2022 08:09
    Client's IT staff resolved.

    I had her signed into Microsoft. I believe we also have other system issues when we tried to troubleshoot the issue in the beginning. Since the Central issue was fixed. We were able to narrow it down and resolved the issue.

    Thanks for all the suggestions.




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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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    Original Message


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