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  • 1.  Sage Intelligence Causing Domain User to Lock

    Posted 10-28-2020 15:17
    This is for a reseller friend I've been trying to recruit into 90 Minds who hasn't quite bought in yet. I've never seen it before. Anyone have any ideas?

    Customer on Sage100 2016 premium, no support. When their one Sage Intelligence user actually accesses Sage Intelligence, her domain user becomes locked. She can continue to use Sage and Sage intelligence but can't really access any other applications on their server and their IT team has to "unlock" her account.

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    Robert Wood
    DDF Consulting Group, Inc.
    Ocala FL
    352-615-5898
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  • 2.  RE: Sage Intelligence Causing Domain User to Lock

    Posted 10-28-2020 15:54
    I would look at the rights to the repository folder share and also to the C:\ProgramData\Sage Software\SageMASIntelligence52\config.ini file.  The path to the repository is contained in config.ini.  Make sure teh path is valid and the user has full control to the folders and the file.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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  • 3.  RE: Sage Intelligence Causing Domain User to Lock

    Posted 10-28-2020 16:40
    Is SI using a path which the user has invalid saved credentials?  (Mapped drive, Windows Credentials Manager...).

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Sage Intelligence Causing Domain User to Lock

    Posted 10-28-2020 16:52
    Do they use Unified Logon?  In googling 'User AD Account keeps locking' they talk about clearing out the Credential Manager.

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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    Original Message


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