In case anyone else finds this issue... It might be related to writing the SI report with a prior to Excel 2016 version and then upgrading to Excel 2016, but we're not exactly sure of the cause.
The issue happens when there is a column filter on the row. Rows were filtered out for when the total amount in a particular column = 0, a perfectly reasonable filter. However, this made a mess of the export.
Quick fix: remove the excel data filter, export the report, reapply the filter.
A better fix: In SI, choose the report, check the "Show Advanced" box. Choose Run Add-Ins, choose the ellipsis, and then choose specify new, Fill out the sheet name, the column to check (that is the column that you want to filter on), choose exact match Y/N, choose to remove or hide rows that are being filtered. There are other options, but those are the minimum. Save. Now the report runs from SI the way you want and you can then just use the BI tools to export static values.
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Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277
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