Sage 100

Sage Enterprise Intelligence is the next step up.  More robust than SI.  Cloud based.

obrown@tangerinesoftware.com  514 748 9309  Ext 235.

It has been a year since our last conversation.  Hopefully, she hasn't moved on.

Of course, there is Dataself

I agree with @Wayne Schulz regarding a discussion about budget.

I assume they were using FRx to combine companies into their financial reports, but if that's not the case and their needs are simple, maybe they can use the standard Financial Reports from Sage.  If not, what is the technical issue with SI?  Maybe it's something we can put our heads together and assist?

------------------------------
Javier Guzman
Consultant
ProSolutions
------------------------------

They only have one user for Report Manager, although we have tried on two workstations with the same result. Intermittently they receive:

Error: "462 The remote server machine does not exist or is not available". Solution ID 223924650038003. Customer internal IT has eliminated any potential causes that they are able to. 

The installed Excel version is: Version 1908 (Build 11929.20838 Click-to-Run)

Sage Support seems to think it's a compatibility issue and recommended rolling back to version 2016, to which the customer replied "He cannot revert to Excel 2016; he'st not licensed for it; they don't sell licenses from Office 2016 any longer". 

------------------------------
Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com
559-448-0900
559-577-4142
http://www.asifocus.com
------------------------------


Original Message:
Sent: 10-28-2024 14:42
From: Javier Guzman
Subject: Sage Financial Report Writer

I agree with @Wayne Schulz regarding a discussion about budget.

I assume they were using FRx to combine companies into their financial reports, but if that's not the case and their needs are simple, maybe they can use the standard Financial Reports from Sage.  If not, what is the technical issue with SI?  Maybe it's something we can put our heads together and assist?

------------------------------
Javier Guzman
Consultant
ProSolutions

*Office 2016

(this isn't Back to the Future)

They only have one user for Report Manager, although we have tried on two workstations with the same result. Intermittently they receive:

Error: "462 The remote server machine does not exist or is not available". Solution ID 223924650038003. Customer internal IT has eliminated any potential causes that they are able to. 

The installed Excel version is: Version 1908 (Build 11929.20838 Click-to-Run)

Sage Support seems to think it's a compatibility issue and recommended rolling back to version 2016, to which the customer replied "He cannot revert to Excel 2016; he'st not licensed for it; they don't sell licenses from Office 2016 any longer". 

------------------------------
Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com
559-448-0900
559-577-4142
http://www.asifocus.com
------------------------------

*Office 2016

(this isn't Back to the Future)

They only have one user for Report Manager, although we have tried on two workstations with the same result. Intermittently they receive:

Error: "462 The remote server machine does not exist or is not available". Solution ID 223924650038003. Customer internal IT has eliminated any potential causes that they are able to. 

The installed Excel version is: Version 1908 (Build 11929.20838 Click-to-Run)

Sage Support seems to think it's a compatibility issue and recommended rolling back to version 2016, to which the customer replied "He cannot revert to Excel 2016; he'st not licensed for it; they don't sell licenses from Office 2016 any longer". 

------------------------------
Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com
559-448-0900
559-577-4142
http://www.asifocus.com
------------------------------

They only have one user for Report Manager, although we have tried on two workstations with the same result. Intermittently they receive:

Error: "462 The remote server machine does not exist or is not available". Solution ID 223924650038003. Customer internal IT has eliminated any potential causes that they are able to. 

The installed Excel version is: Version 1908 (Build 11929.20838 Click-to-Run)

Sage Support seems to think it's a compatibility issue and recommended rolling back to version 2016, to which the customer replied "He cannot revert to Excel 2016; he'st not licensed for it; they don't sell licenses from Office 2016 any longer". 

------------------------------
Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com
559-448-0900
559-577-4142
http://www.asifocus.com
------------------------------


Original Message:
Sent: 10-28-2024 14:42
From: Javier Guzman
Subject: Sage Financial Report Writer

I agree with @Wayne Schulz regarding a discussion about budget.

I assume they were using FRx to combine companies into their financial reports, but if that's not the case and their needs are simple, maybe they can use the standard Financial Reports from Sage.  If not, what is the technical issue with SI?  Maybe it's something we can put our heads together and assist?

------------------------------
Javier Guzman
Consultant
ProSolutions

If it's the error I worked with, it's not the VERSION so much as the BUILD.  If there is a more recent BUILD of his version, that should alleviate the error.

They only have one user for Report Manager, although we have tried on two workstations with the same result. Intermittently they receive:

Error: "462 The remote server machine does not exist or is not available". Solution ID 223924650038003. Customer internal IT has eliminated any potential causes that they are able to. 

The installed Excel version is: Version 1908 (Build 11929.20838 Click-to-Run)

Sage Support seems to think it's a compatibility issue and recommended rolling back to version 2016, to which the customer replied "He cannot revert to Excel 2016; he'st not licensed for it; they don't sell licenses from Office 2016 any longer". 

------------------------------
Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com
559-448-0900
559-577-4142
http://www.asifocus.com


Original Message:
Sent: 10-28-2024 14:42
From: Javier Guzman
Subject: Sage Financial Report Writer

I agree with @Wayne Schulz regarding a discussion about budget.

I assume they were using FRx to combine companies into their financial reports, but if that's not the case and their needs are simple, maybe they can use the standard Financial Reports from Sage.  If not, what is the technical issue with SI?  Maybe it's something we can put our heads together and assist?

------------------------------
Javier Guzman
Consultant
ProSolutions

The customer reported that they updated their BUILD of Excel and then everything worked properly. Thank you for this suggestion, @Beth Bowers. You saved my bacon.

FYI, Sage updated the KBA with this information.

Thanks to everyone who provided suggestions for other report writers. I'm keeping all this in a file for reference the next time.  :-)

Karen

If it's the error I worked with, it's not the VERSION so much as the BUILD.  If there is a more recent BUILD of his version, that should alleviate the error.

They only have one user for Report Manager, although we have tried on two workstations with the same result. Intermittently they receive:

Error: "462 The remote server machine does not exist or is not available". Solution ID 223924650038003. Customer internal IT has eliminated any potential causes that they are able to. 

The installed Excel version is: Version 1908 (Build 11929.20838 Click-to-Run)

Sage Support seems to think it's a compatibility issue and recommended rolling back to version 2016, to which the customer replied "He cannot revert to Excel 2016; he'st not licensed for it; they don't sell licenses from Office 2016 any longer". 

------------------------------
Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com
559-448-0900
559-577-4142
http://www.asifocus.com


Original Message:
Sent: 10-28-2024 14:42
From: Javier Guzman
Subject: Sage Financial Report Writer

I agree with @Wayne Schulz regarding a discussion about budget.

I assume they were using FRx to combine companies into their financial reports, but if that's not the case and their needs are simple, maybe they can use the standard Financial Reports from Sage.  If not, what is the technical issue with SI?  Maybe it's something we can put our heads together and assist?

------------------------------
Javier Guzman
Consultant
ProSolutions