Sage News and Discussion

Sage Customer Service and Response As I prepare for the BPAC meeting in about 2 weeks, I've been asking myself if we have seen any significant changes to how Sales Ops and other service departments in Atlanta respond. Based on my interactions, probably the answer is No. Of course, they will probably parade the managers of those functions in front of us and they can put up Powerpoints on their plans going forward - just like they do every meeting. And nothing happens . . . On the other side of the country I am finding the new kids at Sage - Sage Intacct - do a fantastic job of servicing the channel and customers and keeping us motivated and happy. When is some of that going to rub off?

When more people leave Sage or Hell freezes over?????

I continue to fall behind on tier postings until I finally have to resort to e-mailing Linda Pressel directly and she gets it done. They even delay on NCA sales! Perhaps I should never ask and I could fall back to Silver and have the opportunity to work with one of the Master VARs!

Ha! One of our customers just e-mailed to say they want to replace their Business Care Account Manager, because they are not happy with his service. I've never done that job, but how hard is it to be pleasant and helpful to the customers?

I just hope it doesn't rub off in the wrong direction. We'll keep our fingers crossed that it won't.

Actually, it appears to be very difficult. For starters, they could provide their name when sending out emails instead of being the unknown sender....

I would vote for having one dedicated person with another dedicated backup person like we used to have in the Irvine office, and those dedicated people would follow up on everything having to do with customers - orders, business care, etc.