Sage 100

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  • 1.  Sage closes on users during entry

    Posted 06-12-2025 14:35
      |   view attached

    HI All,   This is the second customer I have had this month with this issue.   The first was using Advanced (I think it was 2022) and their IT knew there were some network issues.  It seems that fixing the network issues resolved their problems.    Now I have a client on 2023 Standard that is getting the same errors.   The users wind up having their Sage entry will close and then they are not able to open it again - no error message..  The event log shows a number of errors - all errors 261 but in different programs (activity log attached)   The issue goes away when they reboot - at least for a little while. Seems odd to me that rebooting solves it..   

        I discussed this with Sage both times - they don't have any records of this error.   (making me suspect that it is something do with a Windows update - as a guess).  Talked to Cindy Calvo today and she immediately escalated it.    
        They have also renamed SY_Console, SY_Workstation & SY_LockFileInfo, but the errors reoccur shortly after this. 
        I had a long session with their owner & their IT.  We looked at & discussed their network & workstation setup. They do have several new windows 11 workstations (Sage wanted to know the builds, which I have asked for)   Their switches are fairly new.  They did mention one case where they have a "chained" switch in one office and a couple of the users listed with the errors are on that switch so I suggested replacing it with a more robust model which they will be doing.  However some of the errors are from users that are directly connected to the main switch. 

       Looking at the event logs in Windows there is nothing showing on either the server or workstations around the time of the errors. 

    Very baffling.



    ------------------------------
    Bob Osborn
    Senior Consultant
    DSD
    7142645278
    ------------------------------

    Attachment(s)

    pdf
    SY_ActivityLogReport.pdf   180 KB 1 version


  • 2.  RE: Sage closes on users during entry

    Posted 06-12-2025 20:17

    I took a call on this today - using VDI and said that they moved a user off VDI to what I think was a network desktop. The network desktop was reportedly the desktop that was disconnecting. They reported that all Sage windows closed on the users desktop except for the main windows that the client was working in. 

    I asked them to try MAS 90 mode and report back if the issue resolved and if so I'd look further.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------



  • 3.  RE: Sage closes on users during entry

    Posted 06-12-2025 20:32
    HI Wayne
      They are running Standard.    They have a mix of users that access Sage on their workstation & some that access on an RDP server.   I am not 100% sure if it is only the users running on their workstations that run into the issue.   But it does seem that once it happens it affects all the users.    
      Scott Brady is assigned to look at this.  He asked for some additional information and he suggested the following:

    Have they tried restoring the following folders: Home, Launcher, MAS_System, SOA, SY?  If not, I would suggest they restore these folders.


     
    Bob Osborn
    ,
    MCSE
    Sr. Consultant, Sage 100
    e:
    p:
    w:
    CLOSURE NOTICE: DSD OFFICES WILL BE CLOSED THURSDAY, JUNE 19th
     
        



    Original Message


  • 4.  RE: Sage closes on users during entry

    Posted 06-13-2025 17:46

    Bob- 

    Have you heard anything more on this. I had my client run the impacted workstation in Mas90 mode and she just emailed that it's still happening. 

    I'm going to ask her to send me an activity log. 



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------

    Original Message


  • 5.  RE: Sage closes on users during entry

    Posted 06-14-2025 22:13
    HI Wayne
       Per Scott Brady's request I had the client send me the contents of the Windows Event viewer from the Activity & System folder.   I looked at them and found that it showed that the user folder was being redirected but the redirection was happening after the user had logged in and apparently when Sage was running.  Right after that then Launcher & pvxwin32 reported errors.   
      I believe this caused the issue because it was trying to move the Sage 100 folder in their documents folder - the client reported that Sage just sort of "locked up" and would not respond & they could not open any other modules. 
      I won't hear any results until next week but it is worth looking at. 

     
    Bob Osborn
    ,
    MCSE
    Sr. Consultant, Sage 100
    e:
    p:
    w:
    CLOSURE NOTICE: DSD OFFICES WILL BE CLOSED THURSDAY, JUNE 19th
     
        



    Original Message


  • 6.  RE: Sage closes on users during entry

    Posted 06-15-2025 08:55
      |   view attached

    It may be worth asking IT is they are syncing the documents folder to OneDrive.  The Sage article attached to this email pertains to Sage 100 screen panels that freeze not disappear, so it's not exactly the same, however it is similar and may have the same cause.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


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