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  • 1.  Sage Alerts and Workflows - v10.4

    Posted 04-01-2022 09:45
    A couple of questions.

    1)   Getting the following error on the report generation for the daily orders alert.   Insertion index was out of range. Must be non-negative and less than or equal to size. Parameter name: index   I removed the date parameter.  No change in message.  I changed the output to PDF from Excel.  No change in message.  Background, new install on Summit Hosting Server.  Learning curve has been painful   Pre v10 versions were so much easier but I digress.......  Writing our first report.  Simple Crystal with one table.  Get the above message.  Nothing on Vineyard's knowledge base.  It doesn't appear that Sage  maintains a KB.

    2)  How does SAW handle time zones.  Summit Hosting server seems to be located in the east, client is in the west.  Alert that is supposed to run at 8 AM Pacific, runs at 8 AM Eastern.  We found a time zone setting in SAW but it reset to Eastern the next time we looked.

    TIA

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    Jeff Schwenk
    Bottomline Software, Inc.
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  • 2.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-01-2022 09:58
    Are you using a query? Found this but I can't tell you if it's related!

    https://stackoverflow.com/questions/19162248/index-was-out-of-range-must-be-non-negative-and-less-than-the-size-of-the-colle

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    Therese Logeais, Technology Integrators
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  • 3.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-01-2022 10:01
    Thanks.  We did see that one but did not seem relevant.  We are done to a vanilla data pull, no dates or other filters.

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    Jeff Schwenk
    Bottomline Software, Inc.
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  • 4.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-06-2022 11:09
    Hi Jeff - here are some notes on time zones and queries etc:

    KnowledgeSync's
     standard date substitution variables (e.g., {%Current Date%}, {%Current Date Time%} capture the date/time on the current server and thus cannot natively be used to calculate elapsed times and/or the date/time when records have been created or modified.


    Vineyardsoft's Support Dept has documented the process whereby you can make a minor edit to all existing KnowledgeSync queries to correctly interpret and calculate date values stored in UTC format. 

     1) You need to calculate the number of hours your local KnowledgeSync server is offset from UTC (GMT).   Jeff for your install which is Summit / East Coast USA your UTC offset would be 5 hours

     

    2) To get the "current time" (in UTC/GMT format) on the KnowledgeSync server, you would use the following expression in a KnowledgeSync query: 

     

    DATEADD(HOUR,5,'{%Current Date Time%}')   

     

    3) To get the "current date" (in UTC/GMT format) on the KnowledgeSync server, you would use the following expression in a KnowledgeSync query

     

    DATEADD(HOUR,5,GETDATE())

     

    These functions will add 5 hours to the current local time and will yield the current time in UTC/GMT format.




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    Marc Cregan
    Technology Integrators
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  • 5.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-06-2022 11:28
    Hi Jeff - 

    With Summit Hosting, you can work with IT from Summit Hosting to get the server time zone to be in sync with the customer's time zone.  This might be the better answer to your #2 question on time zones versus my earlier reply on how to adjust time in the queries and so forth.​

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    Marc Cregan
    Technology Integrators
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  • 6.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-13-2022 09:35
    11 days of being dead in the water.....  Have opened two support tickets with Vineyard, ABSOLUTELY NO outreach from their support staff.  Starting to feel like Diogenes, only I am looking for honest tech support,... any tech support!  Is there such an animal these days?  Sage sets a such high bar for others to follow!

    Very encouraging that this "rebranding" to Sage Alerts and Workflows, has been a great success.  While v10.4 has a very pretty face, deep down it isn't getting the job done.  I am going to ask if v9.x is available.  it is working for numerous clients, doing what we want when we want it!

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    Jeff Schwenk
    Bottomline Software, Inc.
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  • 7.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-14-2022 09:02
    A little break in the ice yesterday.  have set up support session for today to review.  Perhaps it was my email to NON support people at Vineyard or my reference to Visual Cut.......

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    Jeff Schwenk
    Bottomline Software, Inc.
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  • 8.  RE: Sage Alerts and Workflows - v10.4

    Posted 04-15-2022 21:04


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    Jeff Schwenk
    Bottomline Software, Inc.
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