Sage 300

Sage 300 version 5.6 US payroll. Customer bought another company and just added a bunch of new employees. For some reason Calculate Payroll is NOT calculating taxes for these employees. Earnings codes and employee setup all looks correct, both to me and to Sage support rep. BY trial and error we finally figured out that if we enter, and then remove, a tax code from the taxes tab in timecard entry, the taxes get calculated. Has anyone ever seen this before? I am really hoping this was a one time glitch and won't happen again next week, but it is currently repeatable - you can delete the timecard and recreate it and the problem comes back. We tried entering a timecard for one of the long time employees, and it calculated correctly without having to add/remove a tax

I only have 1 client with US payroll, and they happen to be on 5.6 (I'm in Canada). I quizzed them about this this problem, and they say it has never happened to them. So it may be just a temporary glitch.

Hi Phil, We have a few customers using US Payroll, one in particular with lots of employee turnover (they routinely setup new people) but I havent seen this issue before. Have you tried removing / adding back the tax on the employee master? What PU do you have - i think there is a PU5 for 5.6 payroll out there.

The problem did not recur in subsequent payroll runs. Hopefully by the time they purchase another company they will be on a different set of bugs (upgrade scheduled for the summer).