When I see this, it typically means that the window in question is slightly bigger than the windows screen resolution allows.
Typically a small monitor and they have set the application scaling to something bigger than the default. Usually reducing the app scaling fixes it.
------------------------------
Thomas Rogers (TomTarget)
Target System Technology, Inc.
------------------------------
Original Message:
Sent: 12-06-2023 14:04
From: Chris Love
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
It's usually some mixture of 3 things: Application Scaling within Sage, Monitor Resolution, and the Scaling/zoom of the monitor. Most of the time, changing the Application Scaling within Sage to Default typically fixed it, but it's probably also a byproduct of the monitor's resolution or the zoom (125% or 150%) the user may put on their monitors as well due to poor eye sight. Some mixture of these just didn't play well. Usually it seemed to be when the Sage task screen was almost as large or larger than the resolution/available screen.
------------------------------
Chris Love
Accounting Systems, Inc. (ASI)
------------------------------
Original Message:
Sent: 12-06-2023 10:41
From: Alnoor Cassim
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
I've run into this too where only on 1 machine (the server!), any task run off of the Launcher did what Jeff described. Fortunately @Chris Love figured out Application Scaling on the View had to be changed back to Default. I don't remember what the screen resolution was set to though.
------------------------------
Alnoor Cassim
Original Message:
Sent: 12-06-2023 08:39
From: Beth Bowers
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
Ah, thank you @Doug Higgs. As usual, my searching skills on the Sage KB suck.
------------------------------
Beth Bowers
(269) 358-0989
Original Message:
Sent: 12-05-2023 20:16
From: Doug Higgs
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
@Beth Bowers I don't know the technical reason why, however, I have had to fix this issue a few times per Sage KB solution ID 223924850043866 (attached to this post).
------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
Original Message:
Sent: 12-05-2023 16:36
From: Beth Bowers
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
That's nice that this is the fix, but WHY??????
------------------------------
Beth Bowers
(269) 358-0989
Original Message:
Sent: 12-05-2023 13:00
From: Jeff Schwenk
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
@Doug Higgs - Winner winner, chicken dinner. Looks like I owe you beer and pizza the next time I come to Chicago. Thanks for the resolution tip.
------------------------------
Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
Original Message:
Sent: 12-05-2023 12:45
From: Doug Higgs
Subject: Sage 2023 ADV PU1 workstation is Win 11 HOME
Try changing the screen resolution (right click on the desktop, then Display Settings).
------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles