Sage 100

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  • 1.  Sage 100c Standard View tasks open but never appear on screen

    Posted 02-10-2020 12:27
    I am working with a customer who is on Sage 100 v2016 PU5 who has 2 monitors (vertical). When she tries to do a lookup in specific tasks, the screen opens, but not on the screen.  It's in the task bar and when I restore to Maximize, it appears, but it doesn't initially, and it also appears to happen with both STANDARD and CLASSIC views while logged in as administrator or the user into Windows. It does this with a few different lookup screens.  I have seen this issue around before, but haven't found what I think is the true fix.  Looking at Sage KB articles (77941 in particular), the fix was supposed to be there in PU5. I have also changed the ForegroundLockTimeout to 0 per KB 37845.  I have successfully "turned off" the 2nd monitor, opened the lookups fine, moved them, etc. and then turned on the 2nd monitor and it works, but she eventually hits another lookup that doesn't pop up. I've given her workarounds, but she's not satisfied with that. Was anyone ever able to find a more permanent fix this issue?  Thanks,

    Chris

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    Chris Love
    Accounting Systems, Inc. (ASI)
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  • 2.  RE: Sage 100c Standard View tasks open but never appear on screen

    Posted 02-10-2020 12:34
    I had a customer this type of thing kept happening to and it seemed to be when she docked and undocked her laptop. This may not apply to your situation but just an FYI.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 3.  RE: Sage 100c Standard View tasks open but never appear on screen

    Posted 02-10-2020 12:39
    This individual does not use a laptop, but that is good information to know and keep in the memory bank.

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    Chris Love
    Accounting Systems, Inc. (ASI)
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    Original Message


  • 4.  RE: Sage 100c Standard View tasks open but never appear on screen

    Posted 02-10-2020 12:53
    Alt + Space, M, arrow keys.


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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 5.  RE: Sage 100c Standard View tasks open but never appear on screen

    Posted 02-10-2020 13:51

    Kevin, 

    Does that fix it more "permanently?  Or is that only to move it for that instance?  I was having some weird results when working on her machine where I was trying to put everything on her main screen initially. some tasks opened on screen 1 the first time, I moved all of them to screen 1, then the 2nd time I opened them, those that opened on screen 1 opened on screen 2 and vice versa.  

    Chris



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    Chris Love
    Accounting Systems, Inc. (ASI)
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    Original Message


  • 6.  RE: Sage 100c Standard View tasks open but never appear on screen

    Posted 02-10-2020 15:08
    It's one at a time.  I don't know the root cause, only how to quickly snap a hidden window back on screen.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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