Sage 100

EDITED - the splash screen does not even display
Working on an upgrade.  ALL I have done is install the 2020.1 so far, and I can't login.  First the workstation update would run and die - I found I had to enable scripting in the registry and I manually run the autoupdater.  But obviously there is still some network issue, because it promptly dies.  Have no where else to access it from at this time.  :-(

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Is it dying or hiding?  STD or ADV?  AV issues?  What are you moving from?

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

I wake up around this time anyway, so I decided to wander out and see if the LotSerial file had ever finished converting.  Which it hadn't, of course...  Yes, I had 2 upgrades last night, neither of which went well thanks to SU1 (bless your heart Sage, and I mean that in the most Southern way possible).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 03:31
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

Glad to know it wasn't just me posting about the turtle slowness of the lot/serial file converting last week......  And I made the double mistake of selecting "convert all companies" at 8 PM.  Bad news it was still converting 12 hours later but it had at least finished with the main company so it could be used.  Since then, they have only had to reboot the server once to clear unknown issues.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

Original Message:
Sent: 10-09-2020 04:56
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I wake up around this time anyway, so I decided to wander out and see if the LotSerial file had ever finished converting.  Which it hadn't, of course...  Yes, I had 2 upgrades last night, neither of which went well thanks to SU1 (bless your heart Sage, and I mean that in the most Southern way possible).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 03:31
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

I believe it is time that 90 Minds stopped coddling Sage and oohing and aahhing over a few trinkets that should have been added to the program years ago, and instead sent a substantial invoice to Sage for beta testing their product.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------

Original Message:
Sent: 10-09-2020 09:05
From: Jeff Schwenk
Subject: Sage 100 workstation dies after splash screen new install

Glad to know it wasn't just me posting about the turtle slowness of the lot/serial file converting last week......  And I made the double mistake of selecting "convert all companies" at 8 PM.  Bad news it was still converting 12 hours later but it had at least finished with the main company so it could be used.  Since then, they have only had to reboot the server once to clear unknown issues.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------


Original Message:
Sent: 10-09-2020 04:56
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I wake up around this time anyway, so I decided to wander out and see if the LotSerial file had ever finished converting.  Which it hadn't, of course...  Yes, I had 2 upgrades last night, neither of which went well thanks to SU1 (bless your heart Sage, and I mean that in the most Southern way possible).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:31
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

Well said @Phil McIntosh!  Trouble is we remember how support used to be.  Like when @Alnoor Cassim was on the receiving end of our help requests when calling Sage support.  And you could actually call for and receive timely support.

------------------------------
alan niergarth
Velosio LLC
------------------------------

Original Message:
Sent: 10-09-2020 09:17
From: Phil McIntosh
Subject: Sage 100 workstation dies after splash screen new install

I believe it is time that 90 Minds stopped coddling Sage and oohing and aahhing over a few trinkets that should have been added to the program years ago, and instead sent a substantial invoice to Sage for beta testing their product.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------


Original Message:
Sent: 10-09-2020 09:05
From: Jeff Schwenk
Subject: Sage 100 workstation dies after splash screen new install

Glad to know it wasn't just me posting about the turtle slowness of the lot/serial file converting last week......  And I made the double mistake of selecting "convert all companies" at 8 PM.  Bad news it was still converting 12 hours later but it had at least finished with the main company so it could be used.  Since then, they have only had to reboot the server once to clear unknown issues.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444


Original Message:
Sent: 10-09-2020 04:56
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I wake up around this time anyway, so I decided to wander out and see if the LotSerial file had ever finished converting.  Which it hadn't, of course...  Yes, I had 2 upgrades last night, neither of which went well thanks to SU1 (bless your heart Sage, and I mean that in the most Southern way possible).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:31
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

90 Minds handles a lot of the Sage 100 tech support.  I rarely call Sage tech support. Before I joined 90 Minds seven or eight years ago my only option was to call Sage and hope to get a good support person.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------

Original Message:
Sent: 10-09-2020 09:29
From: alan niergarth
Subject: Sage 100 workstation dies after splash screen new install

Well said @Phil McIntosh!  Trouble is we remember how support used to be.  Like when @Alnoor Cassim was on the receiving end of our help requests when calling Sage support.  And you could actually call for and receive timely support.

------------------------------
alan niergarth
Velosio LLC
------------------------------


Original Message:
Sent: 10-09-2020 09:17
From: Phil McIntosh
Subject: Sage 100 workstation dies after splash screen new install

I believe it is time that 90 Minds stopped coddling Sage and oohing and aahhing over a few trinkets that should have been added to the program years ago, and instead sent a substantial invoice to Sage for beta testing their product.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5


Original Message:
Sent: 10-09-2020 09:05
From: Jeff Schwenk
Subject: Sage 100 workstation dies after splash screen new install

Glad to know it wasn't just me posting about the turtle slowness of the lot/serial file converting last week......  And I made the double mistake of selecting "convert all companies" at 8 PM.  Bad news it was still converting 12 hours later but it had at least finished with the main company so it could be used.  Since then, they have only had to reboot the server once to clear unknown issues.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444


Original Message:
Sent: 10-09-2020 04:56
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I wake up around this time anyway, so I decided to wander out and see if the LotSerial file had ever finished converting.  Which it hadn't, of course...  Yes, I had 2 upgrades last night, neither of which went well thanks to SU1 (bless your heart Sage, and I mean that in the most Southern way possible).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:31
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

@Jeff Schwenk @Beth Bowers I did a 2020 PU1 upgrade last night and didn't have inventory and the conversion was not slow, so I think you hit the nail on the head.  ​​

------------------------------
==================
Rhonda McNamara
Customer Success Manager
Stewart Technologies, Inc.
rsm@stewarttechnologies.com
------------------------------

Original Message:
Sent: 10-09-2020 09:05
From: Jeff Schwenk
Subject: Sage 100 workstation dies after splash screen new install

Glad to know it wasn't just me posting about the turtle slowness of the lot/serial file converting last week......  And I made the double mistake of selecting "convert all companies" at 8 PM.  Bad news it was still converting 12 hours later but it had at least finished with the main company so it could be used.  Since then, they have only had to reboot the server once to clear unknown issues.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------


Original Message:
Sent: 10-09-2020 04:56
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I wake up around this time anyway, so I decided to wander out and see if the LotSerial file had ever finished converting.  Which it hadn't, of course...  Yes, I had 2 upgrades last night, neither of which went well thanks to SU1 (bless your heart Sage, and I mean that in the most Southern way possible).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:31
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead - awesome.  To top mine off, rebooted server and it never came back up.  Calling this one a double-win.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here. 

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277
------------------------------

Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

Has anyone tried removing the Documents\Sage 100 folder (user preferences)?  That is something which has caused intermittent problems for us in the past.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-09-2020 10:26
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here.

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277
------------------------------


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

@Kevin Moyes - if that would have worked, I would have just totally lost it - because I have certainly seen that before.  It didn't, though.  Sage is on the machine right now - no love yet.  Found that it also won't run from other machines, either.

BUT, and this is where mine may be different - it also did the same thing with the 2018 version on this server which I KNOW I had been into before, because I did the 2018 upgrade here!​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 10:29
From: Kevin Moyes
Subject: Sage 100 workstation dies after splash screen new install

Has anyone tried removing the Documents\Sage 100 folder (user preferences)?  That is something which has caused intermittent problems for us in the past.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 10-09-2020 10:26
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here.

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

I have two test systems... added PU1 to one (Standard 2020), logged in fine there.  Workstation install on the second system pointing at the first: again, no problem.
Doesn't seem to be a universal problem with PU1.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-09-2020 10:53
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Kevin Moyes - if that would have worked, I would have just totally lost it - because I have certainly seen that before.  It didn't, though.  Sage is on the machine right now - no love yet.  Found that it also won't run from other machines, either.

BUT, and this is where mine may be different - it also did the same thing with the 2018 version on this server which I KNOW I had been into before, because I did the 2018 upgrade here!​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 10:29
From: Kevin Moyes
Subject: Sage 100 workstation dies after splash screen new install

Has anyone tried removing the Documents\Sage 100 folder (user preferences)?  That is something which has caused intermittent problems for us in the past.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 10-09-2020 10:26
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here.

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

Original Message:
Sent: 10/9/2020 11:41:00 AM
From: Kevin Moyes
Subject: RE: Sage 100 workstation dies after splash screen new install

I have two test systems... added PU1 to one (Standard 2020), logged in fine there.  Workstation install on the second system pointing at the first: again, no problem.
Doesn't seem to be a universal problem with PU1.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 10-09-2020 10:53
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Kevin Moyes - if that would have worked, I would have just totally lost it - because I have certainly seen that before.  It didn't, though.  Sage is on the machine right now - no love yet.  Found that it also won't run from other machines, either.

BUT, and this is where mine may be different - it also did the same thing with the 2018 version on this server which I KNOW I had been into before, because I did the 2018 upgrade here!​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 10:29
From: Kevin Moyes
Subject: Sage 100 workstation dies after splash screen new install

Has anyone tried removing the Documents\Sage 100 folder (user preferences)?  That is something which has caused intermittent problems for us in the past.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 10-09-2020 10:26
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here.

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-09-2020 11:46
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

Yeah, as I was thinking further about this, I have a fourth customer with PU1, whom I'm also working on an upgrade.  I didn't have any issues loading workstation install, but that was to RDP servers.

 

Wayne, turn on UAC? That's interesting! 

 

roberta.chase@compudata.com

800-223-3282 Extension 277

215-969-1000 Extension 277

Online support support.compudata.com

 

	Roberta Chase Enterprise Software Consultant roberta.chase@compudata.com 215-969-1000 ext. 277 www.compudata.com Work Smarter... Together
CompuData, Inc. • 2701 Commerce Way • Philadelphia • PA • 19154

Original Message:
Sent: 10/9/2020 11:41:00 AM
From: Kevin Moyes
Subject: RE: Sage 100 workstation dies after splash screen new install

I have two test systems... added PU1 to one (Standard 2020), logged in fine there.  Workstation install on the second system pointing at the first: again, no problem.
Doesn't seem to be a universal problem with PU1.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 10-09-2020 10:53
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

@Kevin Moyes - if that would have worked, I would have just totally lost it - because I have certainly seen that before.  It didn't, though.  Sage is on the machine right now - no love yet.  Found that it also won't run from other machines, either.

BUT, and this is where mine may be different - it also did the same thing with the 2018 version on this server which I KNOW I had been into before, because I did the 2018 upgrade here!​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 10:29
From: Kevin Moyes
Subject: Sage 100 workstation dies after splash screen new install

Has anyone tried removing the Documents\Sage 100 folder (user preferences)?  That is something which has caused intermittent problems for us in the past.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 10-09-2020 10:26
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here.

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

I did reinstall Sage without the PU1, but again, I think I may be different because it's also doing it with 2018.
Altec is installed here - not sure if it could be involved.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 10:26
From: Roberta Chase
Subject: Sage 100 workstation dies after splash screen new install

I responded to Beth privately last night because I didn't want to hijack her thread, but perhaps my issue IS related to PU1 and this is more information, so I'll now add it here.

I have PU1 at three customers, but I'm just having an issue on one of those customers.  For two of the customers, they were running Sage with no PU, later I installed PU1 and there haven't been issues.

At the third customer (a current upgrade, not live yet because of this issue), the original install was included PU1.  I cannot get the workstation to install (let alone the update) on workstations; it is loaded fine on the adfs server (we used that as a test) and the server.   One of our tech guys will be looking into it, because we think it's a network issue.  I will post again if we find anything network related.  Perhaps is it network related, but because of PU1

Perhaps what you can do is install Sage without the PU, run workstation setup and then install PU1 and see if it can get the update.  That is what I'm going to do after reading this thread.

------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277
------------------------------


Original Message:
Sent: 10-09-2020 03:08
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  Yes seems to be related to 2020 PU1... When I reinstalled without  PU1 everything started up fine.  once I install PU1 the same thing started happening again.   The system won't complete the Workstation Synchronization.   I'm guessing we will likely be expecting a FIX for PU1 or a KB entry right away from SAGE.


------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 00:22
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

Beth, I am having the same issue.  I have running fresh install of  Sage100 Standard v2020.1 .  I am a local admin and have tried to start the startup as administrator.

Let me know what you find out although . I am thinking of uninstalling  the system and starting over with  V2020.0  and get it running then install PU1.  I will let you know.... Thanks SAGE for a couple wasted hours...

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------

UAC off is certainly in our "things to try" list for workstation install problems.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------

I've had issues with this.  I'll uninstall Sage, then remove Sage 100 from 'documents'. Reinstalls and good (sometimes)

------------------------------
John Wilder
Technology Integrators
------------------------------

Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Oh Boy. Why didn't Sage run ProcMon for you of that is supposed to lead to the answer? Consultants not familiar with ProcMon will have to spend a decent amount of time learning it to make reasonable sense of the data.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------

Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

I’ve had procmon suggested before for other issues. A very sophisticated IT person didn’t want to run it claiming it produced so much output that it was almost impossible to chase down an error message.

---------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
---------------------------------



Original Message:
Sent: 10-09-2020
From: Doug Higgs
Subject: RE: Sage 100 workstation dies after splash screen new install

Oh Boy. Why didn't Sage run ProcMon for you of that is supposed to lead to the answer? Consultants not familiar with ProcMon will have to spend a decent amount of time learning it to make reasonable sense of the data.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

You definitely want to run Procmon after hours with nothing else going on the server

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------

Original Message:
Sent: 10-09-2020 12:32
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I've had procmon suggested before for other issues. A very sophisticated IT person didn't want to run it claiming it produced so much output that it was almost impossible to chase down an error message.

---------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
---------------------------------




Original Message:
Sent: 10-09-2020
From: Doug Higgs
Subject: RE: Sage 100 workstation dies after splash screen new install

Oh Boy. Why didn't Sage run ProcMon for you of that is supposed to lead to the answer? Consultants not familiar with ProcMon will have to spend a decent amount of time learning it to make reasonable sense of the data.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------

Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------

Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Bumping this up - has this issue been resolved?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------

Original Message:
Sent: 10-15-2020 11:45
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------


Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

@Beth Bowers do you have a case number.  I am still having the issue.     I agree it is likely due to the TXT file you mentioned. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

Original Message:
Sent: 10-21-2020 13:50
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Bumping this up - has this issue been resolved?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------


Original Message:
Sent: 10-15-2020 11:45
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

It was ticket 8008423181

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-22-2020 01:25
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers do you have a case number.  I am still having the issue.     I agree it is likely due to the TXT file you mentioned. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------


Original Message:
Sent: 10-21-2020 13:50
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Bumping this up - has this issue been resolved?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-15-2020 11:45
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

For me, I un-installed Sage 2020.1, installed Sage 2020 without the SP and that didn't help.  What did work is copying the WKsetup folder to the workstation and install the WKstation from that. I never did that before.  No issues. I am not putting up any SPs until Sage reports SP fixed.

The client has new HP PCs and our tech group thinks there is something embedded in the PC's themselves, as he was able to load Sage onto his older HP laptop, but none of the new ones.

Sage used to put out really, tested products.

Roberta


------------------------------
Roberta Chase
Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
CompuData, Inc.
Philadelphia, PA 19154
215-969-1000, ext. 277
------------------------------

Original Message:
Sent: 10-22-2020 09:19
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

It was ticket 8008423181

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-22-2020 01:25
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers do you have a case number.  I am still having the issue.     I agree it is likely due to the TXT file you mentioned. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-21-2020 13:50
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Bumping this up - has this issue been resolved?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-15-2020 11:45
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

I called SAGE and they directed me to use Process Monitor.  I said how about a level 2 call instead.  it is scheduled for  9am PT tomorrow.  I will let everyone know what we find out. 

FYI,  At this point, there is nothing documented at SAGE.  Beth, they closed your case so if you waiting on an answer you will be forever!!.


@Roberta Chase  for mine to work I have to uninstall SAGE completely and then reinstall from scratch and remigrate   (and not install PU1)
then it worked.  


​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

Original Message:
Sent: 10-22-2020 09:19
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

It was ticket 8008423181

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-22-2020 01:25
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers do you have a case number.  I am still having the issue.     I agree it is likely due to the TXT file you mentioned. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-21-2020 13:50
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Bumping this up - has this issue been resolved?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-15-2020 11:45
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Closing a case should prompt a notification email 100% of the time.  Close and pray we forget is... sneaky (to use a polite word, instead of the one I wanted).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-22-2020 15:28
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

I called SAGE and they directed me to use Process Monitor.  I said how about a level 2 call instead.  it is scheduled for  9am PT tomorrow.  I will let everyone know what we find out.

FYI,  At this point, there is nothing documented at SAGE.  Beth, they closed your case so if you waiting on an answer you will be forever!!.


@Roberta Chase  for mine to work I have to uninstall SAGE completely and then reinstall from scratch and remigrate   (and not install PU1)
then it worked.


​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------


Original Message:
Sent: 10-22-2020 09:19
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

It was ticket 8008423181

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-22-2020 01:25
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers do you have a case number.  I am still having the issue.     I agree it is likely due to the TXT file you mentioned. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-21-2020 13:50
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Bumping this up - has this issue been resolved?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-15-2020 11:45
From: Barbara Goldstein
Subject: Sage 100 workstation dies after splash screen new install

Does anyone know if Sage has acknowledged this is an issue?  Any announcements, KBs?

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-09-2020 16:02
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

We have worked on this flipping thing all day.  The only time I got slightly giddy was when we tried to run it from a workstation instead of the server and we got one of those new messages about not being able to copy a file and to look in the .txt log file.
I'm GUESSING that is also the reason on the server but it's just not showing that error message.

BUT we can't figure out what rights are the issue.  The IT guy has been tippy tapping away at changing permissions and all sorts of shit (and he managed to install over the 2018 version - we can discuss if you'd like to find out how that can happen), but we are no closer to a fix.

Copying their server into the cloud and will work on it next week.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 15:44
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

@Beth Bowers  What is the latest.?Any progress?.  I did try to remove the SAGE100 folder in the Documents folder and that didn't help .... my system is flashing the Sync screen them closing. ​

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946


Original Message:
Sent: 10-09-2020 13:06
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Process Monitor - but your ProcMan sounds like a fun Atari game!  I need one of those right now.
Pretty much given up on the 2020 today, which means having to reschedule Altec, who made a special effort for us today, so yeah - I feel like dog poopies.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 12:39
From: Madeline Stefanou
Subject: Sage 100 workstation dies after splash screen new install

Should I know what that is?  ProcMan? I can honestly tell you I have never heard of that.

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 10-09-2020 12:00
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

Got all excited, @Wayne Schulz - but no.

SO Sage just spent an hour and half or so on the server, came up with nothing, told us to run ProcMon and try the Workstation again and see if we can figure it out.

Our tax dollars at work.​

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-09-2020 11:43
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

I think I've mentioned that previously I saw something similar ( different version of Sage ) at a customer site on just one workstation. From what I recall once they finally resolved the issue they had to turn on the UAC briefly in order to be prompted for something.

I believe the symptoms were slightly different in that the workstation sync flashed and then stopped no matter how many times we re-ran workstation setup.

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------

Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

@Jim Woodhead, PCProtect?  I'm checking with my client who had this issue if they're running something like that.​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area
------------------------------

Original Message:
Sent: 10-27-2020 15:05
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

My issue turned out to be a malware protection software( Called Protect) that was locking down the VBS scripts and disabling them.  It is working once I turned off the software.   

Sent via my IPad

Jim Woodhead |

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221
------------------------------


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

My client who had this issue has Cylance Optics & Cylance Protect installed (looks like Blackberry acquired Cylance in Feb '19).  So @Jim Woodhead, is the 'Protect' product you mentioned, CylancePROTECT or Blackberry Protect?  Did we maybe hit a common theme?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area
------------------------------

Original Message:
Sent: 10-28-2020 10:14
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, PCProtect?  I'm checking with my client who had this issue if they're running something like that.​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area
------------------------------


Original Message:
Sent: 10-27-2020 15:05
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

My issue turned out to be a malware protection software( Called Protect) that was locking down the VBS scripts and disabling them.  It is working once I turned off the software.   

Sent via my IPad

Jim Woodhead |

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Cylance has settings that prevent VB scripts from running. That prevents the workstation update from working on those workstations.

------------------------------
Robert Wood
DDF Consulting Group, Inc.
Ocala FL
352-615-5898
------------------------------

Original Message:
Sent: 10-28-2020 16:28
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

My client who had this issue has Cylance Optics & Cylance Protect installed (looks like Blackberry acquired Cylance in Feb '19).  So @Jim Woodhead, is the 'Protect' product you mentioned, CylancePROTECT or Blackberry Protect?  Did we maybe hit a common theme?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area
------------------------------


Original Message:
Sent: 10-28-2020 10:14
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, PCProtect?  I'm checking with my client who had this issue if they're running something like that.​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-27-2020 15:05
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

My issue turned out to be a malware protection software( Called Protect) that was locking down the VBS scripts and disabling them.  It is working once I turned off the software.   

Sent via my IPad

Jim Woodhead |

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Good to know, @Robert Wood, thanks.  Any thoughts why this would be an issue with v2020.1 but not v2020.0?​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area
------------------------------

Original Message:
Sent: 10-28-2020 16:32
From: Robert Wood
Subject: Sage 100 workstation dies after splash screen new install

Cylance has settings that prevent VB scripts from running. That prevents the workstation update from working on those workstations.

------------------------------
Robert Wood
DDF Consulting Group, Inc.
Ocala FL
352-615-5898
------------------------------


Original Message:
Sent: 10-28-2020 16:28
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

My client who had this issue has Cylance Optics & Cylance Protect installed (looks like Blackberry acquired Cylance in Feb '19).  So @Jim Woodhead, is the 'Protect' product you mentioned, CylancePROTECT or Blackberry Protect?  Did we maybe hit a common theme?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-28-2020 10:14
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, PCProtect?  I'm checking with my client who had this issue if they're running something like that.​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-27-2020 15:05
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

My issue turned out to be a malware protection software( Called Protect) that was locking down the VBS scripts and disabling them.  It is working once I turned off the software.   

Sent via my IPad

Jim Woodhead |

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

PU's are automatically pushed (to workstations) by script, not the installer.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 10-28-2020 16:49
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

Good to know, @Robert Wood, thanks.  Any thoughts why this would be an issue with v2020.1 but not v2020.0?​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area
------------------------------


Original Message:
Sent: 10-28-2020 16:32
From: Robert Wood
Subject: Sage 100 workstation dies after splash screen new install

Cylance has settings that prevent VB scripts from running. That prevents the workstation update from working on those workstations.

------------------------------
Robert Wood
DDF Consulting Group, Inc.
Ocala FL
352-615-5898


Original Message:
Sent: 10-28-2020 16:28
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

My client who had this issue has Cylance Optics & Cylance Protect installed (looks like Blackberry acquired Cylance in Feb '19).  So @Jim Woodhead, is the 'Protect' product you mentioned, CylancePROTECT or Blackberry Protect?  Did we maybe hit a common theme?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-28-2020 10:14
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, PCProtect?  I'm checking with my client who had this issue if they're running something like that.​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-27-2020 15:05
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

My issue turned out to be a malware protection software( Called Protect) that was locking down the VBS scripts and disabling them.  It is working once I turned off the software.   

Sent via my IPad

Jim Woodhead |

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

It was Cylance Protect and once it was uninstalled the workstation sync updated correctly..  I will say that the IT team could not seems to "Disable it" so they uninstalled the client on the server I was on.  We are still working on the upgrade so we haven't started rolling out to workstation but hopefully they will figure out how to disable it on the workstations..

------------------------------
Jim Woodhead
DSD Business Systems
619-990-3946
------------------------------

Original Message:
Sent: 10-28-2020 16:32
From: Robert Wood
Subject: Sage 100 workstation dies after splash screen new install

Cylance has settings that prevent VB scripts from running. That prevents the workstation update from working on those workstations.

------------------------------
Robert Wood
DDF Consulting Group, Inc.
Ocala FL
352-615-5898
------------------------------


Original Message:
Sent: 10-28-2020 16:28
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

My client who had this issue has Cylance Optics & Cylance Protect installed (looks like Blackberry acquired Cylance in Feb '19).  So @Jim Woodhead, is the 'Protect' product you mentioned, CylancePROTECT or Blackberry Protect?  Did we maybe hit a common theme?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-28-2020 10:14
From: Brett Zimmerman
Subject: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, PCProtect?  I'm checking with my client who had this issue if they're running something like that.​

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-27-2020 15:05
From: Jim Woodhead
Subject: Sage 100 workstation dies after splash screen new install

My issue turned out to be a malware protection software( Called Protect) that was locking down the VBS scripts and disabling them.  It is working once I turned off the software.   

Sent via my IPad

Jim Woodhead |

Original Message:
Sent: 10/27/2020 2:56:00 PM
From: Barbara Goldstein
Subject: RE: Sage 100 workstation dies after splash screen new install

@Jim Woodhead, what came out of your call with Sage?
 ​

------------------------------
Barbara Goldstein
Sr. Consultant
DSD Business Systems
San Jose CA
800.627.9032 x221


Original Message:
Sent: 10-23-2020 10:58
From: Beth Bowers
Subject: Sage 100 workstation dies after splash screen new install

I did do the manual install, but it didn't get me any further.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 10-23-2020 10:11
From: Wayne Schulz
Subject: Sage 100 workstation dies after splash screen new install

Cross-reference to one of the Sage KB articles which appears to have the most potential solutions.  This may be helpful for future use if someone has a similar issue and stumbles across this thread through search.

Error: "One or more files was not updated" or "Workstation update failed"

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990

Just did a 2019.2 to 2019.4 Advanced as well as Payroll 2.21 and now one Windows 7 workstation is doing the workstation setup dance. 

We've tried the standard: 
- Disable AV ( Sophos )
- Run as administrator, have administrator login and attempt to install
- Manually run the script through the various instructions in Sage

We get the same behavior which is that the workstation sync displays for about 15 seconds, progress bar finishes, sync screen disappears and we are left looking at a blank Windows desktop.

I'm curious if anyone uncovered new information on this other than disabling/uninstalling the AV?


------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------

Update: 

1. Enabled UAC ( so that the user would be prompted ) ** REBOOT OF WORKSTATION REQUIRED **
2. As the Administrator we restarted Sage 100 on the workstation
3. Received workstation sync message
4. Received a prompt ( UAC ) to change something on Sage ( answered yes )
5. Problem fixed - Sage 100 started

MOD: Please move this to regular Sage 100 and out of urgent

------------------------------
Wayne Schulz - Schulz Consulting - 860-516-8990
------------------------------