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  • 1.  Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-22-2020 10:37
    I just do not understand why we can email Sage (well now that stupid Smartsheet form) and say increase a client user account from 15 to 20 and they will do it so long as I provide a supporting email from the customer.

    But heaven forbid we want go from 20 to 15 user, we need to fill out a downgrade form and disclose the business case for such a request.

    Does the form really communicate anything different??

    This was my morning gripe!

    Cheers!


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    Johnny Pabian
    Owner
    Pabian Partners
    Dallas TX
    2145502173
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  • 2.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-22-2020 11:12
    I stopped trying to understand Sage's procedures the day I converted the bulk of my customers to direct payment to Sage ( for Sage 100c ) and still continued to receive updates on when customer renewals would occur so I could assure Sage that the customer would renew and/or hadn't changed payment methods.

    Crazy since Sage was ( and continues ) billing these customers directly.

    I gave up completely asking what the purpose of these procedures is. I no longer provide administrative support in matters such as this unless the customer is on an access agreement directly with me.  I won't intercede for faux orphans who troll the Internet looking for someone who will reply and explain why they have to renew when their maintenance in 2001 was only $800 ... while they dangle the carrot of ROR if we just help them figure out where they stand with Sage.




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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 3.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-22-2020 11:16
    Edited by Rhonda McNamara 07-22-2020 11:18
    There ends up being emails after every one of my smartsheet or downgrade applications anyway.  I don't see it as a success at this point.  But maybe it will evolve. Half the time, I haven't supplied some info correctly.  Like renewal date.  That's hard to find.

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    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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    Original Message


  • 4.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-22-2020 11:31
    A "world class SAAS company" that processes orders by fax / emailed spreadsheets is not necessarily "world class" in their internal administrative processes.  It's not a unique phenomenon for big IT vendors at all though.  When I worked for IBM Canada about 20 years ago it was the same... their internal systems were decades behind the products they were selling.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 5.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-23-2020 07:16
    I haven't owned a fax machine in 15 years.  Having to fax in credit card or bank info is a joke.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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    Original Message


  • 6.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-23-2020 08:07
    I hear similar stories from partners who work with other companies ( namely Microsoft ). I’m sure their processes are slightly better but I see these types of complaints across various companies aside from Sage.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 7.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-23-2020 08:13
    I am still stuck on how slowly the Sage KB is improved since the Sue Swenson days. It’s been years and there is still no mobile specific access ( which works reliably) via iOS.

    I’m still regularly using incognito browser windows to get around what seems to be cache or cookie issues that clobber access for 24 hours. Crazy.

    Sage adds a Partner Hub which is worse to search than the portal it replaced.

    My overall experience with Sage administratively —- Nobody knows who’s on first or even where first is. Many don’t even know how to get to the ballpark to begin the search for what first may be referring to...

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 8.  RE: Sage 100 users Downgrade - Sage difficult to work with

    Posted 07-23-2020 09:48
    Don't get me started on the KB.  Why on earth are there social media features on the page I need to access for downloading software to a new server?!?


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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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