I'm getting a "thank you for calling please leave a message" too frequently for it not to be foreshadowing of a move to a 100% support callback (vs live person answering).
I think Sage CRM went this way and I could swear I saw another product line was going that way too ( Sage 300?).
Sales appear to ring through to a person. But if you're calling about something that's a hot potato (like registration keys) and they want to transfer you then I find I'm back into "leave a message" or if I hold I soon hear something like "hang up and call back later".
It's definitely less convenient because you get one callback <g class="gr_ gr_596 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins replaceWithoutSep" id="596" data-gr-id="596">try</g> so don't dare pick up another phone call or go to the bathroom.
Also, if you need to show support something on the customer's system (which seems like a requirement now about 85% of the time) then you need to either stay logged in while waiting or make Sage hold while you connect up remotely.
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Wayne Schulz - Schulz Consulting - 860-516-8990
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