Sage 100

Sage 100 standard v2018.3 - customer called this AM about a cash receipt they did - it hit the GL no problem. Just not showing on the customer account (invoice is still open) . There was 1 credit card (APS) and 2 cash payments. Each to different customers. None of the three shows in the customer detail. Running the Cash Receipts Journal produces a file empty. So it does not appear to be a case of an unposted journal. The activity log does not show any errors around the posting date. I can view the CR journal in paperless. Sage does have a KB entry but it's of limited use since it does not state a reason for why they think this occurred. Does anyone have a similar experience? No reports on this until now from this customer. They've been on APS for probably 6 months without issue and doing a fair amount of CC. https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=53999&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=2826&cmd=displayKC&dialogID=145740&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

In AR_OpenInvoice the paid today is populated with $$ which leads me to believe something interrupted the posting process. Could have been a crash which the user didn't notice (no error message?) or perhaps an anti-virus glitch of some sort. It's still odd that there was no error condition that the user noticed. Since they've been processing fine I just turned off integration to GL and had them do a ""dummy"" cash receipt and update. Then turned back on the GL integration. Wish I knew more about how/why this occurred but don't feel connecting to Sage will give us any better outcome.

I have seen something similar except it was an invoice partially paid by credit cards and partially paid in cash processed in the same batch. The resolution was the same.

In this case there was an instance where they were doing a CASH customer receipt alongside another AR cash receipt. Perhaps that was part of the cause but they've been using Sage / APS for probably six months. Hard to think this just came up but maybe.