Sage 100

Sage 100 Standard v2014 - Client has had a few sporadic reports that their customer invoices (sent out of SO) are getting sent to the incorrect email address. Example, customer A has not been invoiced in many months. Customer B is now being invoiced through SO. They send the customer B Invoice out via paperless office electronic delivery. The email format looks correct and has the correct invoice attached but is emailed to the Customer A email address. There is no reference to the customer A email address anywhere in customer B record. If you go back after invoicing and look at the paperless office doc and try to resend, it does have the correct Customer B email address and resending it manually through paperless office works OK. They only know it's happened if the ""wrong"" customer has contacted them. Can not duplicate. Anyone seen this?

This kind of stuff makes me want to cry - because I'm sure it's going to hit one of my clients next.

And when it does (a) Sage never heard of it because (b) you are the very first to mention it and (c) if you have third party solutions it's probably the fault of the 3rd party but (d) if you really push and ftp that 1.4 GB of customer data we will (e) schedule some time when it's not busy and (f) forget to call you back until you call us to check on the case (g) in 2 months.

And Sage has never heard of it because none of the resellers figure it's worth telling them about it. (Missing tier field on lots, anyone?)

@WayneSchulz you have that process nailed down. :) Did you get that direct from the training manual for new Sage techs?

along a similar vein...2015 recent upgrade (Advanced) is reporting that the Ship Via field on some orders is disappearing. They are sure they have selected a ship via but when printing the order the ship via field is blank and when the edit the order it is blank. Only sporadically and not reproducible. (so far)

So was this ever figured out? Had it happen to one of my customers...

Sounds like it is time to upgrade to v2018 and hope that it is....

We just had something similar happen to one of our customers. She was processing SO invoices for electronic delivery then went into PO and emailed PO forms. Two customers called saying they received PO's and not invoices. They are on v2017 I believe. @JohnWilder

@ThereseLogeais - I had that happening to a client (and me when I logged in to look at it) when they did not have the Use LockFile checked in pl_advancedoptions_ui.

I am going onsite tomorrow - I'll have to check that out! Thanks @BethBowers

Not sure if this applies or not, but any chance the user was doing two paperless emailing jobs at once? This happened to a client recently. She was emailing PR DD forms and decided to fire up SO invoices as well. Then I got the email asking why her customers were getting PR DD forms......

Yes she was - SO invoices and PO's at the same time.They take so long to process, she thought she would do two tasks at once.

STD or ADV?? I have client running STD. Her PR DD emailing/update process takes 45 minutes. She was going to buy a new workstation thinking this would speed things up. I suggested that before she did that, we would run the process from the server. She reported back that from the server, it took five minutes. Her IT guy set up a RDP link to the server for her so future updates could be run from there. I offered to split the WS savings with her...... Trying to talk them into 100c so they can upgrade to ADV and the CS ODBC driver.

Std but she is RDP'ing into the server, I think.