Sage 100

Sage 100 Standard 2014 - Catastrophic Failure when trying to start Business Insights My customer had me install recently purchased Bar Code last night which I did from the source CD with new Sage keys. No error messages or complications that I could see. This could be entirely unrelated, however, in the customer's eye it is all because I (for no money) logged in and helped them install this module they purchased. Yet another reason that Sage needs to load every module on first install and then let them activate by registration key so you don't have this issue with customers questioning/accusing the install of a new module as ""breaking"" their system. Have anyone experienced this? I'll probably grab a case # and let the customer dialog directly with Sage on this. Found this KB: https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=78732&sliceId=1&cmd=displayKC&dialogID=27675&docType=kc&isLoadPublishedVer=&stateId=27678&docTypeID=DT_Article&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

We saw this yesterday. It happens when they run Business Insights Explorer. The Hot Fix is for 2015 & 2016; not tested for older versions. Workaround is to run the workstation at a higher resolution (1280 x 768 or higher)

Thanks. I haven't unzipped the hot fix to see what the file is. Yet another reason that we must drill into customers the importance of upgrading every year. If the version is not eligible for product updates I assume that it won't get hot fixes unless the issue is a huge problem.

Looks like the patched file is ExApp.exe. I'm not sure if that can be used in a Sage 100 Standard 2014.

If you rename the original, i don't see why you can't give it a try for v2014.

I have seen a few times, the client most recently they were on v2013 or v2014 and using WIN 10. I told them work around try to increase resolution or upgrade or don't use BIE on that workstation, because Win 10 not supported.