Sage 100

Customer recently upgraded from Sage 100 2016 advanced to Sage 100 2019 Premium.  30 users.  Tasks are taking noticeably longer to launch ( 8 seconds for Sales Order Entry, 6 seconds for Item and Customer Maintenance).

Any ideas on improving it?  Server is Windows 2016 VM, 48 GB RAM, SQL on same VM as Sage 100 server.  No difference between running as a service vs running as an application.

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Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
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I have the same thing going on, so would be very interested to see if there are any resolutions for this.​

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Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

@Nancy Hanson - did your customer happen to rename the server after installing SQL? ​

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Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------

Original Message:
Sent: 01-09-2020 10:06
From: Nancy Hanson
Subject: Sage 100 Premium tasks slow to launch

I have the same thing going on, so would be very interested to see if there are any resolutions for this.​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

No, but they do prefer to use IP Address for everything rather than Server Name.  Not sure if this is causing any of their problem or not.
​

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Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Original Message:
Sent: 01-21-2020 08:09
From: Phil McIntosh
Subject: Sage 100 Premium tasks slow to launch

@Nancy Hanson - did your customer happen to rename the server after installing SQL? ​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------


Original Message:
Sent: 01-09-2020 10:06
From: Nancy Hanson
Subject: Sage 100 Premium tasks slow to launch

I have the same thing going on, so would be very interested to see if there are any resolutions for this.​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Phil, we are seeing the same thing at one of our clients, not sure what it is, we are seeing usually 5-6 seconds to open the screen at this client, so not as slow as yours.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653
------------------------------

@Nancy Hanson, @Chris Mengerink - Which version of Windows 10 are the workstations at the problem installs? (ie 1607, 1909?) ​​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------

Original Message:
Sent: 01-22-2020 10:40
From: Chris Mengerink
Subject: Sage 100 Premium tasks slow to launch

Phil, we are seeing the same thing at one of our clients, not sure what it is, we are seeing usually 5-6 seconds to open the screen at this client, so not as slow as yours.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653
------------------------------

I will check as I'm unsure of this exactly.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653
------------------------------

Original Message:
Sent: 02-02-2020 07:49
From: Phil McIntosh
Subject: Sage 100 Premium tasks slow to launch

@Nancy Hanson, @Chris Mengerink - Which version of Windows 10 are the workstations at the problem installs? (ie 1607, 1909?) ​​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------


Original Message:
Sent: 01-22-2020 10:40
From: Chris Mengerink
Subject: Sage 100 Premium tasks slow to launch

Phil, we are seeing the same thing at one of our clients, not sure what it is, we are seeing usually 5-6 seconds to open the screen at this client, so not as slow as yours.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653

​3 of the 4 users:  1803, 1809, 1903
4th person was in the office today.
the 1809 person had 10 random shutdowns today in addition to the slowness launching.  I suggested Terminal Server environment, but they aren't keen on it.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Original Message:
Sent: 02-02-2020 07:49
From: Phil McIntosh
Subject: Sage 100 Premium tasks slow to launch

@Nancy Hanson, @Chris Mengerink - Which version of Windows 10 are the workstations at the problem installs? (ie 1607, 1909?) ​​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------


Original Message:
Sent: 01-22-2020 10:40
From: Chris Mengerink
Subject: Sage 100 Premium tasks slow to launch

Phil, we are seeing the same thing at one of our clients, not sure what it is, we are seeing usually 5-6 seconds to open the screen at this client, so not as slow as yours.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653

@Nancy Hanson - So your slow times are over a WAN? ​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------

Original Message:
Sent: 02-03-2020 17:50
From: Nancy Hanson
Subject: Sage 100 Premium tasks slow to launch

​3 of the 4 users:  1803, 1809, 1903
4th person was in the office today.
the 1809 person had 10 random shutdowns today in addition to the slowness launching.  I suggested Terminal Server environment, but they aren't keen on it.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------


Original Message:
Sent: 02-02-2020 07:49
From: Phil McIntosh
Subject: Sage 100 Premium tasks slow to launch

@Nancy Hanson, @Chris Mengerink - Which version of Windows 10 are the workstations at the problem installs? (ie 1607, 1909?) ​​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5


Original Message:
Sent: 01-22-2020 10:40
From: Chris Mengerink
Subject: Sage 100 Premium tasks slow to launch

Phil, we are seeing the same thing at one of our clients, not sure what it is, we are seeing usually 5-6 seconds to open the screen at this client, so not as slow as yours.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653

No, I believe the server is in the same location as the worker bees so Lan.
I'm not sure about the strength of their network though as they just brought the Sage inhouse after being hosted for a few years.  I suggested Tserver, even when working in the office to determine if it helped with launching task speed and random shutdowns.
​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Original Message:
Sent: 02-04-2020 09:45
From: Phil McIntosh
Subject: Sage 100 Premium tasks slow to launch

@Nancy Hanson - So your slow times are over a WAN? ​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
------------------------------


Original Message:
Sent: 02-03-2020 17:50
From: Nancy Hanson
Subject: Sage 100 Premium tasks slow to launch

​3 of the 4 users:  1803, 1809, 1903
4th person was in the office today.
the 1809 person had 10 random shutdowns today in addition to the slowness launching.  I suggested Terminal Server environment, but they aren't keen on it.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 02-02-2020 07:49
From: Phil McIntosh
Subject: Sage 100 Premium tasks slow to launch

@Nancy Hanson, @Chris Mengerink - Which version of Windows 10 are the workstations at the problem installs? (ie 1607, 1909?) ​​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5


Original Message:
Sent: 01-22-2020 10:40
From: Chris Mengerink
Subject: Sage 100 Premium tasks slow to launch

Phil, we are seeing the same thing at one of our clients, not sure what it is, we are seeing usually 5-6 seconds to open the screen at this client, so not as slow as yours.

------------------------------
Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653