Sage CRM

Sage 100 premium 2014 with Sage CRM. new install. Get error #12 when accessing any ERP function from within CRM when logging in to CRM on Citrix server. Cannot create quotes/orders or open customer maintenance from CRM. Error closes to providex prompt. Works fine from application server or when creating orders within ERP.

From my team: This could be a permission issue. He can try the following to see how it goes. 1, Disable UAC in citrix server and CRM server 2. As a test, give 'everyone' group full control to MAS folders at the server 3. As a test, give 'everyone' group full control to MAS workstation folders at the Citrix server 3. Reboot Citrix server 4. Reboot MAS server

UAC is a good thought. Working with Sage on this. the issue appears to be in the command line string. The server ID and port are not being passed to the command trying to open the application. (customer maintenance, or orders) Those fields are also missing from the MAS_CRMServerOptions table when they should be populated during the options setup in ERP. Working with Dan R. at Sage on why the values are missing. it should look like this javascript: Sage100ERP_Utils.openAppUrl('windx://CVG_ALAN_SRS/9510/SY_ProcessCRM^ but theirs looks like ""windx:////SY_Process..