Sage 100 Platinum Business Care subscribers will have in-app access to a feature where they can schedule a support call with Sage.
http://sage100platinum.sage.timetrade.com
https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=70107&sliceId=1&cmd=displayKC&dialogID=267549&docType=kc&isLoadPublishedVer=&stateId=267550&docTypeID=DT_Article&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl