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"Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

  • 1.  "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-07-2022 18:16
    Edited by Barbara Goldstein 10-07-2022 18:18
    All users are unable to print anything out of Sage, including me on the server.  I've been working with Sage much of the day on this.  They analyst had to step out for a while, but  will be back shortly to continue investigation.  I followed KB 17853. Reinstalled wksetup on the server. Copied MAS90 folder to two different workstations.  Copied files and folders from my local 2020 install (Home, MAS_System, SOA); New activate.pvx.  Bupkes.  Any thoughts?  Other things to look at?

    Forgot to mention: renamed Links folder, disabled Paperless. It seems to have something to do with Crystal, but still trying to nail down specifics.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------


  • 2.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-07-2022 18:58
    Advanced?  Does it work in M90 mode?  CSODBC installed.  Running?  Are users configured to use ODBC?  AV settings?  Reboot server?

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 3.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-07-2022 20:19
    Doesn't work in MAS90 mode.  Disabled AV. Rebooted server.  Users are configured for CSODBC - didn't disable it to test. Here's a Windows event viewer log:

    Faulting application name: pvxwin32.exe, version: 9.70.47.0, time stamp: 0x618ab202
    Faulting module name: pvxsec32.dll, version: 4.40.5.0, time stamp: 0x6169b05f
    Exception code: 0xc0000005
    Fault offset: 0x00004ab7
    Faulting process id: 0x19a4
    Faulting application start time: 0x01d8daa6e82a5d47
    Faulting application path: C:\DSD\2020\MAS90\Home\pvxwin32.exe
    Faulting module path: C:\DSD\2020\MAS90\pvxsec32.dll
    Report Id: 3c821a0e-d06c-4054-972c-616197054931
    Faulting package full name:
    Faulting package-relative application ID:

    Regrouping with Sage again Monday AM.
    ​​

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 4.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-07-2022 20:23
    Did it work at all after the updates?

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------

    Original Message


  • 5.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-07-2022 20:24
    Everything but printing seems to be fine.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 6.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-08-2022 10:49
    Deferred Printing?

    ---------------------------------
    Bob Pfahnl
    Manager - Silicon Valley
    DSD Business Systems
    ---------------------------------



    Original Message


  • 7.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 09:49
    >It seems to have something to do with Crystal

    Maybe try installing the full version of Crystal on the server? 
    If it's already installed, try uninstalling, reboot, reinstall?

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 8.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 12:13
    Thanks Wayne, tried that.  Didn't work.  Reinstalled wksetup (again).  That didn't work either.  Printing still dead in the water.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 9.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 12:16
    Does the CSODBC service display as "running"?  Have you tried disabling the CSODBC printing to see if users can print?  If so then the issu epoints to the CSODBC print service.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 10.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 12:31
    I've been doing all my testing in MAS90 mode.  I just disabled CSODBC.  Still can't print. :-(

    Sage is recommending uninstalling Sage, starting from scratch w/ ABC.  Test w/ ABC.  Replace with backed up MAS_System & MAs_xxx.  Yikes.  Any other suggestions before resorting to this recommendation?

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 11.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 12:57
    Does this happen as soon as you launch a screen related to printing? or does it happen after you click on the PRINT button
    this may sound "out there" but have you looked at the printers on the server? is the default printer valid and working?

    ------------------------------
    David Overholt
    DWD Technology Group
    ------------------------------

    Original Message


  • 12.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 13:02
    It happens after clicking the PRINT button.  I have Microsoft XPS printer as my default (on the server).

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 13.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 13:10
    I don't see if you mentioned this already, but can they preview? if so can they print after previewing? That might point to printer drivers

    ------------------------------
    David Overholt
    DWD Technology Group
    ------------------------------

    Original Message


  • 14.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-10-2022 13:11
    They can't preview.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 15.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-11-2022 09:13
    1. Any possibility this can come off "Sage Urgent Support" @Robert Wood (sorry if I tagged wrong person )

    2. What happens when you test SOTAMAS90 DNS on the server? KB 66395​

    3. Of possible help if ODBC seems an issue - How to install MAS 90 ODBC Driver without installing Sage 100 client

    If all that's been checked and seems clear then I presume a full version of Crystal Reports can create a report and connect to your data without any errors?



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


  • 16.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-11-2022 11:15
    You can take this off Urgent Support.  The problem is unresolved, but I restored their PU1 data for now.  Alnoor spent time with me yesterday, but we still couldn't get to the source of the problem.  I'll continue working with Sage. Our next thought is to update them to a PU lower than 5.  The reason for updating them is that a possible fix for the problem is in Scanco's PM PU2.


    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


  • 17.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-12-2022 10:40
    Could you test the install of the Sage PU, without the ScanCo update, to isolate the issue to one or the other?

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    ------------------------------

    Original Message


  • 18.  RE: "Sage 100 has stopped working" when printing after 2020.5 & PM PU5 are installed - Sage 100 Advanced

    Posted 10-25-2022 17:03
    FYI - I worked with both Sage and Alnoor, but the issue stubbornly persisted at PU5.  I restored their PU1, then updated to PU4. Printing is working.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------

    Original Message


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