Sage 100

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  • 1.  Sage 100 Download Concerns

    Posted 07-19-2023 08:40
    Edited by Wayne Schulz 07-19-2023 10:41

    I have two big concerns about Sage 100 downloads and this "new" KB. 

    UPDATE 7/18/2023: I spoke to Sage on this and the reason that I couldn't see downloads is that I wasn't logged into the Downloads KB. Once I logged in then I was able to see results for the downloads. They also indicated that they are going to have the download and KB running separately for a period of time though their ultimate goal/hope is that they would only have one KB. I still feel it is wise for us to continue to maintain a separate storage of file downloads - especially needed to take a customer from v3.x to current.

    1. The Sage 100 Product Updates are now showing that product updates are only going to be released for 2023 and 2022. What happened to 2021 which is still supported until the release of 2024?
    2. My recent attempt with what's now referred to affectionately as Sage 100 Download Center, it seems as if most, if not all, of the searchable links for version downloads have been removed.  For example, i could not find the Sage 100 2021 download page in the Download Center by searching "sage 100 2021 download" ( with quotes. ( I do understand that Sage has recently changed their KB and that there are now effectively two KB - one for downloads ( but still has outdated/not being updated KB articles ) and one for KB.

    Admittedly, Sage seems to have consolidated much of the full version download into a one page "Sage 100 Download Portal" which in turn links to prior versions of Sage 100. And that's fine when you only need the current or two more recent versions (and know to look in the Sage Knowledgebase and not the Sage Download Center)

    The issue is that the page only links to currently supported versions (2022, 2021). It appears difficult, if not impossible, to get to older versions of Sage 100 except through this download page.

    I have two theories: 

    1. Hanlon's razor
    2. A conscious push by Sage to keep customers current and disallow those who may have perpetual licenses from downloading old versions

    I think we have a pretty good storage of old Sage 100 files. Seeing what's happening to the Sage KB leads me to suggest a doubling down of storing as many older files as we can find before they start to disappear from Sage sites.

    It won't be long before we see more people retiring from the Sage 100 side of Sage and this type of knowledge is going to become very difficult to obtain from the general Sage support lines.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 2.  RE: Sage 100 Download Concerns

    Posted 07-19-2023 10:06

    Update: 

    The reason that I couldn't find the downloads is that I was NOT logged into the KB - when I login to the download then I can see the downloads



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 3.  RE: Sage 100 Download Concerns

    Posted 07-19-2023 10:10

    I always enter the KB / Downloads through partners.sagenorthamerica.com 

    If Sage changes the link paths, that is where they will make the update, and I don't need to rely on other bookmarks (that can change).



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 4.  RE: Sage 100 Download Concerns

    Posted 07-19-2023 10:50

    I was too but when Sage changed the KB now when I click on the Knowledgebase it's sending me to the Downloads. So I wound up copying the correct URLS to bookmarks and labeling them separately.

    I also think that previously in the old KB ( now Downloads ) you could previously view the downloads but would be challenged to login when you tried to download (or access the full article) of something that was gated. I think but am not 100% that Sage changed that functionality so now the download doesn't even show unless you are logged into the download KB.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


  • 5.  RE: Sage 100 Download Concerns

    Posted 07-19-2023 11:01

    I believe downloads were always restricted to require login. 

    Why on earth Sage decided to make this kind of change is just more evidence of management having poor decision making skills.  Silly.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 6.  RE: Sage 100 Download Concerns

    Posted 07-19-2023 12:50

    Hi everyone

    I am following this thread closely.   We are looking into a 90 Minds DropBox or Google Workspace and already have materials to add.   We would love to have a team working in the background to facilitate the notification and retention of necessary links and/or documents.   @Wayne Schulz - I will connect directly with you on this as well.   Thank you for the continued updates as you navigate these issues with Sage. 

    If anyone has any interest in working on this project (in addition to our membership committee), please message me @Anne Sawyer   



    ------------------------------
    Anne Sawyer
    Executive Director
    90 Minds Inc.
    Sunset Beach CA
    15626651241
    ------------------------------



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