Sage 100

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  • 1.  Sage 100 Advanced 2018 - One Paperless Customer Won't Email Invoices

    Posted 04-09-2020 17:17
    I took a call today from a customer.  They say that paperless office emailed statements work for one customer but that customer isn't receiving any invoices via email. They claim no other customer is impacted.

    Thoughts?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 2.  RE: Sage 100 Advanced 2018 - One Paperless Customer Won't Email Invoices

    Posted 04-09-2020 17:40
    I've had reports with this issue as well. Has the customer's customer whitelisted the email address used for the incoming email? May have to whitelist in multiple systems, depending on what has been setup to filter spam.

    A way to diagnose the issue is send an email to the customer using the Paperless Office test in pl_advancedoptions_ui. Use the email address used for sending invoices.

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    Myron Stevenson
    Consultant
    Clearis Consulting, Inc
    Duluth, MN
    218-525-6720
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  • 3.  RE: Sage 100 Advanced 2018 - One Paperless Customer Won't Email Invoices

    Posted 04-09-2020 19:01
    Supposedly they can receive paperless emailed statements but invoices don’t go through. I’ve also suggested they add themself as a cc to verify whether anything is going out.



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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 4.  RE: Sage 100 Advanced 2018 - One Paperless Customer Won't Email Invoices

    Posted 04-13-2020 11:29
    Edited by Kevin Moyes 04-13-2020 14:22
    Often this is caused by a different "from" address (and SMTP permissions).

    Edit: I misread the comment.  Perhaps there is a typo in the Paperless email settings for invoices?

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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