Sage 100 Advanced 2016.5 - I continue to see a problem with **customers who are accepting credit cards manually (not connected to any processor)** but who apply the credit card on the orders.
First issue we caught months ago is if you check the ""pay balance"" and subsequently add/change freight then the invoice doesn't update the amount that should be paid by card (we find that we have to remember to remove the check mark and then add the check mark back to the ""pay balance"". Reported to Sage and because we were not connected to automatic card processing Sage didn't really want to know.
The second issue seems to impact orders that get shipped on multiple invoices.
If I enter a sales order for $7,500 total and put a credit card on that order with the ""pay balance"" checked then go and invoice 1/2 of it the total value of the payment $7,500 is debited as cash.
When I enter the final invoice and ship the remainder I also get a debit to cash for $7,500 which obviously is a concern.
The GL seems to be correct while the AR shows the invoices fully paid (zero balance) and not as overpaid on either.
Have I overlooked something with my second issue where the partial shipments appear to be applying payment in full to each shipment?
This is for a customer processing credit cards manually and entering the CC info after-the-fact.
Sage was very difficult to deal with on the first issue and I had to escalate it to the SR ""don't give a s*"" in charge before they told me that it was a bug and that the first person at Sage was in fact correct and Sage didn't give a s* since we processed manually.