Sage 100

 View Only
  • 1.  Sage 100 Adv Launcher won't Launch.

    Posted 01-19-2019 17:22
      |   view attached

    Performing Live upgrade (after 3 weeks of testing) of Sage Adv v2015 to v2018.  I launched it during the week from the Server so I know it did work.  Today after migrating, the service starts but the Launcher/Icon starts and then disappears.  Same thing in MAS90 mode.  Tried restoring Home/Launcher folders, Reinstalled program files.  I just now uninstalled/installed workstation setup and when I launch (even in MAS90 mode) the Synchronization windows comes up and won't finish giving me a error about  Windows Script Host (attached).
    What did IT do and not tell me!! Argh!
    Thanks



    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------


  • 2.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-19-2019 17:43
    Not sure if itiis related but Windows script host needs to be installed for scripts to work.  If it was previously installed there may be a permission issue or try reinstalling it.

    ------------------------------
    Doug Higgs
    Assistant Technical Support / Building Maintenance Specialist
    Midwest Commerce Solutions, Inc
    Mount Prospect IL
    3123150960
    ------------------------------



  • 3.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-19-2019 20:11
    ​Update:  IT did disable Cylance Security, still no Launching of Sage.  When I put my 'Test Upgrade' copy back in place, Sage starts/launches just fine in both regular Advanced and MAS90 mode.  So I've now remigrated system files twice - including copying the v2015 to the v2018 server and migrating.  Both times Sage doesn't Launch afterwards.  Not sure if it pertains but when I look at directory sizes of the v2015 to v2018, v2018 has 3000 less files after migration.  Seems weird.  Going to try migrating just company data, but I'm not a happy camper with that option.
    My biggest question being - does paperless documents migrate over with just company data migration? 



    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------



  • 4.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-20-2019 11:13
    i'm working on an upgrade right now from 4.4 to 2018, the incremental upgrade to 2016 gave me similar behavior after migrating, A pvxwin32.exe process would spawn and consistently use 25% CPU but the desktop never appeared. The longest i let it run before killing it was about 35 minutes, no progress bars, updates, messages, nada.

    I then wiped 2016 from the new server and tried again,l same result, desktop would appear before the migration but would not appear after.

    I then wiped 2016 again and tried installing 2014 to use for the incremental upgrade, same result as above. I then started over again and this time only migrated the system files, same result.

    So i backed up the 2014 MAS_System and then copied the 4.4 MAS_System folder over it and the desktop appeared. I then started copying small groups of files from 2014 MAS_System backup folder back to the 2014 MAS_System folder until the desktop stopped appearing. It turns out, it did not like the SY_SagePEPTask file after migration. I DFDM'd both pre and post migrations side by side and did not see any discernible difference. It seems PEP had been enabled since the install of 2014 but i disabled it in the 4.4, 2014, and 2016 installs before migrating. I ended up manually re-initializing SY_SagePEP, SY_SagePEPTask, and SY_SagePEPTrack in all versions.

    The behavior has not resurfaced yet.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------



  • 5.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-21-2019 09:21
    I disable PEP 100% of the installs I do, and whenever I notice it was not previously done.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst, Munjal-White Consulting
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 6.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-21-2019 09:19
    Make sure the Sage service is using a unique port#.  Force off the Read Only flag on the entire MAS90 folder (source and destination) before migrating.  I often migrate from a copy to ensure no files are locked.
    Paperless should come over but I believe there is a utility if you need to do it manually.​

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst, Munjal-White Consulting
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 7.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-21-2019 09:22
    Could someone have click the shutdown in master console?  Check if the shutdown flag is set to Y in the sy_system.m4t file.   

    Get Outlook for iOSo
     


    ------Original Message------

    Make sure the Sage service is using a unique port#.  Force off the Read Only flag on the entire MAS90 folder (source and destination) before migrating.  I often migrate from a copy to ensure no files are locked.
    Paperless should come over but I believe there is a utility if you need to do it manually.​

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst, Munjal-White Consulting
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------


  • 8.  RE: Sage 100 Adv Launcher won't Launch.

    Posted 01-21-2019 09:28
    Hi Everyone
    IT restored the VM and we started over.  I migrated just Company Data, didn't re-apply the Enhancements since just company data, and everything was fine (was able to launch as expected).  I'm going to have IT start the corrupt VM with a new IP to try @David Speck II resolution just for giggles and to learn from this mess.  

    ​​

    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------