Sage 100

Sage 100 2018.2 Advanced - this customer has a sophisticated IT department who wants to run Sage 100 for 15 users from on a virtual desktop for each user. T he users repeatedly are prompted to select their desktop style. They have me connecting via VMWARE Horizon Client which also seems newish to the IT folks. I know there was a KB on repeated prompts to select a desktop style on each login. I just don't have the spare 4 hours today to keep trying every possible keyword combination before I land on it. PS - While Sage 100 is still a very feature rich product for wholesale distribution customers I do see the grim reaper in the form of these types of advanced technologies such as virtual machines. Larger sized customers want/need to access this latest technology and it feels as if Sage 100 bends to the point of breaking when forced into anything beyond the year 2000 standard(ish) Windows desktop. If you see the catch 22 that Sage (or whoever owns Sage100cloud in the future) faces. Product = too expensive for mom and pop // not sophisticated enough technology-wise for 30+ user site.

I have always thought, and maybe this has changed and passed me by, the target market was small and medium size distribution and light mfg companies. How do they define these? As you mention Wayne, if small is $2M - $5M with less than 5 users then S100 is getting too pricey for this market. If Sage wants to serve the small customers, they need to have a relationship with the accountants and consultants the customer trusts. That's the way it was 20 years ago. Today, Sage want to sell by eliminating the ground troops... the small partner and accounting firms. They have ""research"" suggesting big partners cost less. so they want to consolidate the channel. It doesn't fly when there are less expensive alternatives. They are going to consolidate the channel into extinction.

If the users are continually prompted for desktop theme it sounds like IT is running wrksetup each time the VM runs. There has to be a means to retain settings between sessions, like the last century when we'd use a batch file at startup to set our environment. @GeorgeKhairallah any ideas?

I think it has to do with the end user profile being recreated somehow on startup.

Actually the answer is rather simple in this case. This requires knowing how VMWare Horizon works: it can be setup with (I forget the exact terminology now), but the VM Pools can be created as dynamic: when a user logs in, they get a random available VM, or dedicated, which would actually assign a VM to the user. My guess is that they are using a dynamic pool, so every time the user logs in, they are reaching a new VM, that doesn't have a local profile, so it prompts for the theme. Solution for this can be one of 2 options: - 1 - Create a static pool, so that each user has a dedicated VM - 2 - Establish roaming profile policies, so that the user's documents are retrieved from the same location. Assuming they're not doing a refresh on their Horizon VM Pools: Eventually, all users would've probably hit most machines, that prompt will start showing up less and less, but it's standard practice to refresh the pool as part of regular maintenance.