Sage 100

Sage 100 2016 - anyone seen situations where SO Order and PO comments disappear? Order lines lose comments occasionally when switching between tabs in SO Order Entry. PO comments disappear after a receipt - BUT ONLY OCCASIONALLY !

Is it with /c comment codes or items with their comment missing? I have seen with integrated CRM where a user goes back into the order and adds lines and then moves the line up or down that the line will disappear.

Avalara isn't involved, by chance, is it?

Avalara YES, CRM - NO.

I have seen some weird things with Avalara too when the client didn't communicate correctly with the service. Is it a comment line or an item's comment? I have not seen it happen with PO and I wouldn't think it would be related to Avalara if it is a PO.

I'd involve them in troubleshooting. The addition of Avalara wreaked havoc with SO lines for one of my clients.

Could this be related? https://90minds-com.socialcast.com/messages/34028647?ref=group

Hope we get to the bottom of this. My client is hoping for an answer as well.