Sage 100

Sage 100 2013 Advanced SU 4 is losing SPS CC authorizations from some cards randomly after card is charged as a deposit (not a pre-authorization) in Sales Order. When invoice is updated affected ones show balance due and Virtual Terminal confirms the charge at Order was successful. Some cases the order has not been shipped and has lost the CC authorization in Sage 100. Happens on multiple users and no pattern. Only error I can find is in the activity log Error 13, SY_Maint.PVC, line 00579, module SO. They do have mods for a ship link to pass order info to FedEx and also a mod to bring in orders from their website - manually keyed orders are affected also. Any input is appreciated.

If possible try and rename the links folder to disable the mods and see if this still occurs. Also Ronnie at Sage has done extensive work on CC processing issues in 2013 for us. He can definitely help troubleshoot if you go the route of calling Sage. We had 4 clients on 2013 who had major CC issues like this. 2 were a result of a Job Ops problem and the other two required some modified CC files from Sage to resolve.