Sage 100

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  • 1.  Reversing a Payroll check

    Posted 12-21-2021 13:41
    Sage100 2019 Standard with latest Payroll. Customer is trying to reverse a check. Tried the old fasion way with entering negatives and also tried the new way with the Reversal icon. In Either case it says
    "There is a problem with one or more checks. Either the pay amount or the wages subject to withholding amount is negative. You must correct the negative amount(s) before you can print checks. Message pops up after performing Tax Calculation.

    There is a KB 111260 addressing this exact issue but it's being investigated by Engineering since September 2019. 
    View Document - Sage Knowledgebase.

    Anyone seen this or knows of a workaround? The one provided in the KB is not working either.

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    Kenny Daniel
    TechnoClarity, Inc.
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  • 2.  RE: Reversing a Payroll check

    Posted 12-21-2021 13:59
    Is the "Print Checks" check box un-checked?

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 3.  RE: Reversing a Payroll check

    Posted 12-21-2021 14:14
    Hi Doug, yes it's unchecked and Manual Taxes is selected.

    ------------------------------
    Kenny Daniel
    TechnoClarity, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Reversing a Payroll check

    Posted 12-21-2021 14:17
    Is the employee set up for direct deposit?  If so, it may need to be disabled.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 5.  RE: Reversing a Payroll check

    Posted 12-21-2021 14:48
    No Direct Deposit. Just trying to reverse a check.

    ------------------------------
    Kenny Daniel
    TechnoClarity, Inc.
    ------------------------------

    Original Message


  • 6.  RE: Reversing a Payroll check

    Posted 12-21-2021 14:51
      |   view attached
    The attached KB indicates the issue is under review by engineering.  That's not much help.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Attachment(s)

    pdf
    There is a problem with one or more checks.pdf   357 KB 1 version
    Original Message


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