Sage 100

 View Only
Back to discussions
Expand all | Collapse all

Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

  • 1.  Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 12:22
    Client processing PR today.  Above error message is encountered during tax calculation to the cloud.

    When I run a PR from my system, tax calculation works.  Client is in VA as well.

    Thoughts?

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------


  • 2.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 12:29
    Go to URL Maintenance from Library Master / Setup. Ask client's IT to whitelist all those endpoints.

    ------------------------------
    Alnoor Cassim
    ------------------------------



  • 3.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 12:29
    More detailed screen shots of error.

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 4.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 12:37
    Besides having IT whitelist what's in URL Maintenance, Sage KB ID 88017 says to "allow access to https://spa.na.sage.com/ on port 443 ". That sounds like it's on the money for P/R Tax Calc SPA web service access.

    ------------------------------
    Alnoor Cassim
    ------------------------------

    Original Message


  • 5.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 12:41
    @Alnoor Cassim - Thanks.  Interesting that it worked fine last week.  Will give it a shot.​

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------

    Original Message


  • 6.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 13:09
    In case you don't want to keep trying P/R Tax Calc to test as IT whitelists the endpoints, if you dare, an alternate way to test is by typing this in at SYZCON from the prompt:

    open(1)"[tcp]spa.na.sage.com;443"

    No error returned means good news and you should try running P/R Tax Calc. If an error does occur, to repeat the command use the up arrow (or down arrow) to save time. When all done type BYE to close the SYZCON window.

    ------------------------------
    Alnoor Cassim
    ------------------------------

    Original Message


  • 7.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 13:02
    I just took a report of this as well.
    I'm guessing it's an unreported outage ( Sage's status site so far not indicating outage ) 

    https://status.sage.com/

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 8.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 13:16
    @Alnoor Cassim - Syzcon command line returned no error code.  PR tax calc still not working.  Appears to be site outrage????​​

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------

    Original Message


  • 9.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 13:30
    This might be a sporadic outage. 
    My customer retried and said that the taxes calculated the next time.

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 10.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 13:59
    Still no love for my client.

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------

    Original Message


  • 11.  RE: Response status code does not indicate success. 502 (bad gateway) err/ret=2/0

    Posted 10-06-2022 15:24
    Client was able to run the PR calculation.  OK to close this ticket.

    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------

    Original Message


Related Content