I have access to the data now. Thanks.
I sense we are all pretty close. Some details for me:
1. We must recognize that materials we supply to sponsors from presentations like this will eventually find their way to others in the vendor org. These people might not be so sanguine about names. As a policy, I do not think we should let comments go outside of 90 Minds without first stripping attribution. Even if people watching during the presentation saw these details, there is no reason for us to memorialize them for others.
2. Except for attributions, I very much think we should provide Sage with all the data and briefings we can that might help them understand more about how to make the most of their 90 Minds support. Except for the Sage 100 2020 intro and Malmgren's Saturday session, they pretty well screwed the pooch here. We need to help them understand how to recover from this and how to do better next year.
3. We should consider sharing some of the Vario data with 90 Minds consulting members. I think this is part of encouraging those who attended to go back and "attend" the recordings of the sessions they missed and also encouraging more to attend next year in CA.
4. The data we share with presenters should also paint a context within the larger show. "Success" is relative. Wayne's and Nicolle's presentations were
very well received. If the presenters are interested, we should offer to constructively critique theirs to improve. Doug Higg's presentation particularly comes to mind as one with good information but held back by the presentation -- I'd like to see him share more of his expertise with the group.
5. I agree that the survey comments are more sensitive. Last year's called out some names for criticism; not all the targets have thick skins, but somehow the sentiments should be passed along.
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Jerry Norman
VP, 90 Minds
Smartbridge Partners
512.419.1444 x112
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Original Message:
Sent: 03-18-2021 11:30
From: Anne Sawyer
Subject: Reports and Surveys to Sage, etc.
Some great comments and feedback. It is very much appreciated.
Some additional comments and feedback from my end. I have always felt that the following things should be shared with a presenter: Chats, Attendee List and Reviews/Surveys. I do not believe sharing the chat that occurred during the session is Vegas/privacy issue. Everyone attending could see the chat - why keep that from the presenter? So my personal recommendation would be to share the unedited chats.
As it relates to the survey results - that is a different story and I would be very mindful of sharing comments that someone may have perceived as confidential and not being shared. But the survey report without comments or the comments redacted (names removed) I feel is sufficient and give them the overall rating for the presentations which is important for everyone in planning future presentations.
So is the preference to share the Survey Report without the comments for now?
Another recommendation I would make - is share on demand only. We only have requests from Avalara and Sage.
Sage seems to be more urgent and I feel would be an issue if we did not share at this point. So just from a customer service perspective at this point we need to share something.
I will begin to draft a policy for discussion and decision moving forward for future events.
Jerry - I did give you access? Were you able to review the reports?
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Anne Sawyer
Executive Director
90 Minds, Inc.
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