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  • 1.  Report Manager

    Posted 10-20-2023 17:03

    Have a client for whom I had added 2 new AR reports to their custom menu a couple of weeks ago and now, while they are still on the Custom Menu, they do not show up in Report Manager.  WTH?  No upgrades or anything in the past weeks.  Would a Menu rebuild help?  The menu isn't actually the problem, and I fear that rebuild could remove them.



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    Beth Bowers
    (269) 358-0989
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  • 2.  RE: Report Manager

    Posted 10-22-2023 11:49

    Does the report have any PII data? This happened to me. I eventually ended up adding the report to the GL menu since it had Bank info in it. You can try the Menu Rebuild as well. That solved the issue with another customer where the reports were not showing. Make a backup first.  



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    Kenny Daniel
    TechnoClarity, Inc.
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  • 3.  RE: Report Manager

    Posted 10-22-2023 12:50

    Nah, @Kenny Daniel - just Customer data.  I know what you're talking about with the PII data - have seen that in upgrades, but this was just a normal report, just added a couple of weeks ago.  I guess I'll try the menu rebuild, even though it does show as available to run from the Custom Menu.



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    Beth Bowers
    (269) 358-0989
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    Original Message


  • 4.  RE: Report Manager

    Posted 10-22-2023 13:39

    Have you tried to add the reports again using the exact same menu name?



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
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  • 5.  RE: Report Manager

    Posted 10-22-2023 13:58

    @Doug Higgs - I have not - what I actually wanted to do was to open them up and resave them with some changes as different reports.  I can try that, too, though.



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    Beth Bowers
    (269) 358-0989
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    Original Message


  • 6.  RE: Report Manager

    Posted 10-23-2023 11:24

    Take backups.  We had one case of this happening where the menu rebuild completely corrupted the menus.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 7.  RE: Report Manager

    Posted 10-23-2023 11:44

    Perhaps.... I will just find the reports outside of Sage and back away slowly for now...



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    Beth Bowers
    (269) 358-0989
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    Original Message


  • 8.  RE: Report Manager

    Posted 10-23-2023 11:54

    SY_Menu_UI, and just hide the bad report entries, then re-add properly... "should" be safe.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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