Sage 100

Is anyone standing with REPAY or have/are you moving to another merchant processor?

My experience with them over the past year has been on a downward trajectory.  

The latest issue is a hot mess.  Client sold their business.  New owners started the papwerwork at beginning of January.  They were told yesterday that they were good to go and nothing has to change.  They still aren't able to process CC's and customer service is nowhere to be found.

What are other users experiencing?

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Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
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About six months ago, I had a customer with issues with REPAY and their click to pay. So far as I know, that got ironed out, as I haven't heard from the customer since.

When I recommend credit card processing now, I give three names: 

a. Tell the customer to review each
b. Based on my observation - credit card processors are consolidating fast - and if you pick a "mom and pop" processor with good old local service, you may see them acquired by a more prominent company, so don't get hung up on the little guy service promises.
c. Make sure to ask all processors about fees ( first year and subsequent), contract terms, termination fees ( if any ), and the process to get your data out of the processor's vault (if any).

Every company charging recurring transaction fees ( for what Stephen Kelly described as the movement of money )  - credit cards, accounts payable automation, sales tax - seems to be in play.

Recently, the play has been to get bigger and sell the business to someone bigger.

When the owners hit the beaches in the Bahamas, they're not worrying about the customers they left behind.

I give all the caveats and pros/cons and let the customer decide.

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Moodus, CT
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