Sage 100

Client swapped out their EVV CC reader for a working unit.  Trying to get it registered.  Client IT said they spent 2 plus hours working with TS person to no avail.  Person did not know Sage nor apparently CC readers.

I get involved working with client IT (same one who wasted two hours last week).  First issue was figuring out the device ID.  NOT sure if this is even the correct one below.  What is puzzling also is that the screen never moved past this point.  In the past, the next step would be some feedback from Repay that the registration was success.

Brittany Dudman has moved on.  The email address was not responded to last month when I used it.  I left a message for a call back.

Any other "hacks".  Based on the screen shots, I am leaning toward a faulty replacement unit.  OBTW, client is on 2021.

------------------------------
Jeff Schwenk
Owner
Bottomline Software, Inc.
Waynesboro VA
(540) 221-4444
------------------------------

I can't help you but I will add it just isn't Repay. 

------------------------------
Eric Lunceford
First Mate Business Solutions
Oklahoma City, OK
877-880-8960
------------------------------

It isn't just payment providers either

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
CT
------------------------------

Original Message:
Sent: 10-28-2024 18:09
From: Eric Lunceford
Subject: Repay Tech Support - What a pitiful excuse for a Help Desk!

I can't help you but I will add it just isn't Repay. 

------------------------------
Eric Lunceford
First Mate Business Solutions
Oklahoma City, OK
877-880-8960
------------------------------

You can try reaching out directly to Dylan Coombs.  It took 10 days to get a response regarding an upgrade, and Dylan finally picked up my ticket and responded.  Not sure if he can help, but it is worth a try. 

DYLAN COOMBS Vice President, Sales & Business Development REPAY

Telephone: 480.935.7418 Customer Service:  877.607.5468 Email: dcoombs@repay.com Web: www.repay.com

------------------------------
Madeline Stefanou
RKL eSolutions, LLC
------------------------------

For anyone who doesn't have it - the Repay support portal has some useful information about updates and important known issues - https://releases.repay.com/label/31328.

It's not going to help in this case but it's a good link to save in your bookmarks.

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
CT
------------------------------

Customer service support update.  STILL SUCKS at Repay.  Monday will be week four since opening a support ticket.  I have gotten three "AI" emails suggesting things I told them in the previous emails.  Still waiting for a live body.  Sent a note to Dylan this AM.  To paraphrase the Energizer Bunny, "Still Waiting"....

------------------------------
Jeff Schwenk
Owner
Bottomline Software, Inc.
Waynesboro VA
(540) 221-4444

Improving bottom lines for over 25 years!
------------------------------

Original Message:
Sent: 10-29-2024 10:07
From: Wayne Schulz
Subject: Repay Tech Support - What a pitiful excuse for a Help Desk!

For anyone who doesn't have it - the Repay support portal has some useful information about updates and important known issues - https://releases.repay.com/label/31328.

It's not going to help in this case but it's a good link to save in your bookmarks.

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
CT
------------------------------

@Madeline Stefanou - Dylan Coombs DID respond via email.  Will wait and see if the AI tech gods follow through on Monday

------------------------------
Jeff Schwenk
Owner
Bottomline Software, Inc.
Waynesboro VA
(540) 221-4444

Improving bottom lines for over 25 years!
------------------------------

Original Message:
Sent: 02-14-2025 15:22
From: Jeff Schwenk
Subject: Repay Tech Support - What a pitiful excuse for a Help Desk!

Customer service support update.  STILL SUCKS at Repay.  Monday will be week four since opening a support ticket.  I have gotten three "AI" emails suggesting things I told them in the previous emails.  Still waiting for a live body.  Sent a note to Dylan this AM.  To paraphrase the Energizer Bunny, "Still Waiting"....

------------------------------
Jeff Schwenk
Owner
Bottomline Software, Inc.
Waynesboro VA
(540) 221-4444

Improving bottom lines for over 25 years!
------------------------------


Original Message:
Sent: 10-29-2024 10:07
From: Wayne Schulz
Subject: Repay Tech Support - What a pitiful excuse for a Help Desk!

For anyone who doesn't have it - the Repay support portal has some useful information about updates and important known issues - https://releases.repay.com/label/31328.

It's not going to help in this case but it's a good link to save in your bookmarks.

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
CT