Sage 100

Any chance she means the email address field on the payments tab?  Isn't there a setup option field that controls enabling this action?

Yes @Jeff Schwenk  It is possible she means the payments tab.  We upgraded from Sage 100 version 2019 and an older APS version to 2022 and the most recent Repay version about a month ago.  Since the upgrade, every time the sales journal is printed the error screen pops up noting there are entries in the error log to review.  The error log shows missing email addresses.  If there is a setup option, I don;t know where it is, and apparently neither does Brittany because I have asked her about this several times.  I sent an email to Nicole Benitez yesterday and trying to get someone else involved that can explain this.

Any chance she means the email address field on the payments tab?  Isn't there a setup option field that controls enabling this action?

I have had the same error and had to populate the customers email in customer maintenance to get around the error. My customer also uses the paperless email addresses so it didnt make sense to me as well but I assumed it was some flawed logic with Repay code and it would take a difficult and lengthy battle to get them to change so I  just did it because in my case I didn't have a lot of them to populate.  I have had lots of issues with Repay and slow responses for them to fix. Brittany is the best support person at Repay that I have worked with.  

Yes @Jeff Schwenk  It is possible she means the payments tab.  We upgraded from Sage 100 version 2019 and an older APS version to 2022 and the most recent Repay version about a month ago.  Since the upgrade, every time the sales journal is printed the error screen pops up noting there are entries in the error log to review.  The error log shows missing email addresses.  If there is a setup option, I don;t know where it is, and apparently neither does Brittany because I have asked her about this several times.  I sent an email to Nicole Benitez yesterday and trying to get someone else involved that can explain this.

Any chance she means the email address field on the payments tab?  Isn't there a setup option field that controls enabling this action?

I have had the same error and had to populate the customers email in customer maintenance to get around the error. My customer also uses the paperless email addresses so it didnt make sense to me as well but I assumed it was some flawed logic with Repay code and it would take a difficult and lengthy battle to get them to change so I  just did it because in my case I didn't have a lot of them to populate.  I have had lots of issues with Repay and slow responses for them to fix. Brittany is the best support person at Repay that I have worked with.  

Yes @Jeff Schwenk  It is possible she means the payments tab.  We upgraded from Sage 100 version 2019 and an older APS version to 2022 and the most recent Repay version about a month ago.  Since the upgrade, every time the sales journal is printed the error screen pops up noting there are entries in the error log to review.  The error log shows missing email addresses.  If there is a setup option, I don;t know where it is, and apparently neither does Brittany because I have asked her about this several times.  I sent an email to Nicole Benitez yesterday and trying to get someone else involved that can explain this.

Any chance she means the email address field on the payments tab?  Isn't there a setup option field that controls enabling this action?

I had a Teams meeting with several of the Repay employees this morning.  They are going to make changes to the program to look at the Paperless Office files: Additional Email Addresses that have a Recipient Code of "To", else if, look to see if the check box is checked for Use Customer Email Address.  I later thought they should probably be checking for customer contacts also.  My customer doesn't use the customer contacts for paperless so it doesn't apply to them but of course the hole should be plugged anyway.  It's not perfect but definitely an improvement from only looking at AR_Customer.EmailAddress.

I have had the same error and had to populate the customers email in customer maintenance to get around the error. My customer also uses the paperless email addresses so it didnt make sense to me as well but I assumed it was some flawed logic with Repay code and it would take a difficult and lengthy battle to get them to change so I  just did it because in my case I didn't have a lot of them to populate.  I have had lots of issues with Repay and slow responses for them to fix. Brittany is the best support person at Repay that I have worked with.  

Yes @Jeff Schwenk  It is possible she means the payments tab.  We upgraded from Sage 100 version 2019 and an older APS version to 2022 and the most recent Repay version about a month ago.  Since the upgrade, every time the sales journal is printed the error screen pops up noting there are entries in the error log to review.  The error log shows missing email addresses.  If there is a setup option, I don;t know where it is, and apparently neither does Brittany because I have asked her about this several times.  I sent an email to Nicole Benitez yesterday and trying to get someone else involved that can explain this.

Any chance she means the email address field on the payments tab?  Isn't there a setup option field that controls enabling this action?

I think we should tell Repay that multiple people have reported this and are actively discussing it as a bug and see whether there's a change they can make.

I think we should tell Repay that multiple people have reported this and are actively discussing it as a bug and see whether there's a change they can make.

I think we should tell Repay that multiple people have reported this and are actively discussing it as a bug and see whether there's a change they can make.

Thank you @Wayne Schulz.  Your input means a lot.

I think we should tell Repay that multiple people have reported this and are actively discussing it as a bug and see whether there's a change they can make.

Sage's data object design for Paperless is HORRIBLE and I doubt any programmer who does not know Sage 100 really well will have much luck figuring it out...

Thank you @Wayne Schulz.  Your input means a lot.

I think we should tell Repay that multiple people have reported this and are actively discussing it as a bug and see whether there's a change they can make.