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Remote Printing

  • 1.  Remote Printing

    Posted 09-14-2020 10:46
    2019 Advanced - Remote user using remote desktop has anew Windows 10 computer.   She prints delivery tickets from SO Invoice Printing to an OKI dot matrix printer in her remote office.  IT set up the new printer using a generic/text driver.  The printer is "redirected" (from somewhere). 

    When they print an invoice / delivery ticket, sometimes the second detail line will have the description print to far left, on a different column alignment than the line one detail description.  Driver issue? Printer redirection issue?  It takes between 30 seconds and a minute to start printing after clicking "print".

    I am unable to make any changes to the printer configuration because IT has everything locked down.  I am looking for recommendations for where to start looking / making changes.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------


  • 2.  RE: Remote Printing

    Posted 09-14-2020 14:44
    Wow, dot matrix? 

    If the printing is 'shifting' I would suspect the driver.  You could send a Word  document and see if it shifts when printing. 

    Also, I see more and more IT Departments using TSPrint to handle remote printing.  https://www.terminalworks.com/remote-desktop-printing

    ------------------------------
    Moira Goggin
    Executive Director
    90 Minds, Inc.
    ------------------------------



  • 3.  RE: Remote Printing

    Posted 09-14-2020 14:49
    @Moira Goggin  I know I know.  I wish the dot matrix would disappear.  It's the multiple signature copies the end users like.  I never understood why you need a copy of your own signature. ​I'm going to look at TSPrint.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 4.  RE: Remote Printing

    Posted 09-14-2020 15:00
    Edited by Moira Goggin 09-14-2020 15:00
    Remember you can print multiple copies each with their own watermark, or no watermark, using multi-part.  It may be a good solution. 

    https://help-sage100.na.sage.com/2020/index.htm#Subsystems/LM/GlobalProced/Set_Up_Multi-Part_Form_Printing.htm#4x

    ------------------------------
    Moira Goggin
    Executive Director
    90 Minds, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Remote Printing

    Posted 09-14-2020 15:14
    Edited by Doug Higgs 09-14-2020 15:15
    yes, I know you can print multiple copies with a watermark.  That's not the issue with most end users that are stuck on a dot matrix printer.  The issue is that they have customers sign the delivery ticket and the signature is carbon copied through three copies.  One copy for the customer, one copy for the files and another copy for who knows what.  My primary "argument" when trying to convince them to get rid of the dot matrix printer is "why does the customer need a copy of their own signature?".

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 6.  RE: Remote Printing

    Posted 09-14-2020 17:01

    @Doug Higgs – TSPrint has solved all of our remote printing issues, but I don't think anyone we are hosting are using Dot Matrix printers.  Let us know if that works or not!

     

    Sue Bennett | President

    Bennett/Porter & Associates, Inc.

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Portland, OR  97223

    Email address | www.benpor.com

    Bennett/Porter Blog | facebook | twitter

     

    The information in this email and any attachments is considered confidential. This information may be subject to legal, professional, or other privilege. It must not be disclosed to any person without our authority. If you are not the intended recipient you are not authorized to and must not disclose, copy, distribute, or retain this message or any part of it. Please return this message to the sender immediately and delete any and all copies from your system.

     

     




    Original Message


  • 7.  RE: Remote Printing

    Posted 09-15-2020 11:03
    Thank you @Sue Bennett and @Moira Goggin  This issue has been resolved.  It was an incompatible print driver.  The IT people indicated when they used the OKI 321 driver that gibberish printed.  I asked them to print the printer configuration listing and email it to me.  ​​  Well.... the printer is configured to emulate an IBM ProPrinter.  They changed the emulation back to OKI 321 and it prints perfectly.


    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 8.  RE: Remote Printing

    Posted 09-15-2020 11:38
    FWIW - I have used NCR paper in a laser printer to give the customer the ability to capture signatures onto multiple copies.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 9.  RE: Remote Printing

    Posted 09-15-2020 11:39
    @Greg Stiles  What is NCR paper

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 10.  RE: Remote Printing

    Posted 09-15-2020 12:32
    Its the same paper that is used in the dot matrix forms but in cut sheets for use in printing presses, but can be used in copiers or laser printers as well.
    I used to be a pressman in a former life, comes in handy sometimes. LOL

    https://www.amazon.com/Superior-Carbonless-Ncr5900-Reverse-Bright/dp/B08FH9Z36R/ref=sr_1_45?dchild=1&keywords=ncr+paper&qid=1600187308&sr=8-45

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 11.  RE: Remote Printing

    Posted 09-15-2020 12:44
    Thanks @Greg Stiles !! ​

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 12.  RE: Remote Printing

    Posted 09-16-2020 12:47

    >> The IT people indicated when they used the OKI 321 driver that gibberish printed.
    >>  Well.... the printer is configured to emulate an IBM ProPrinter. 

    Wow that goes way back!! Good job @Doug Higgs    ​ !



    ------------------------------
    Alnoor Cassim

    Accounting Systems, Inc. (ASI)
    Email: alnoor@asifocus.com
    Orange County, CA
    ------------------------------

    Original Message


  • 13.  RE: Remote Printing

    Posted 09-16-2020 12:57
    Thanks @Alnoor Cassim  Sometimes it helps to be old. LOL.
    ​

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 14.  RE: Remote Printing

    Posted 09-16-2020 16:20
    Love those tank tough OKI's but only old timers remember that they came with several emulation choices - OKI, Epson and IBM.  The younger IT bucks and does don't realize that.  Brings back many memories....................

    BTW, if anyone needs an OKI, I have one in my He Shed available for the asking.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 15.  RE: Remote Printing

    Posted 09-17-2020 02:54
    Thank you @sue@benpor.com.  TSPrint resolved printing from Summit Hosting for a client of mine.
    ​​​

    ------------------------------
    [Michele] [Herzog] [CPA,CITP, CGMA]
    [Overland Park] [KS]
    [816-520-1365]
    ------------------------------

    Original Message


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