Sage News and Discussion

Remember that Sage will shortly STOP sending out updated Extended Solution bundles. This will be problematic for ANY customers still using ES on versions prior to 4.4 who also need to add another add-on that requires an updated ES version. We ran into this with DSD's IMFX utility which was certified for the latest 4.3 SU and the customer was on SU 14 with two legacy ES. We also ran into this during payroll year end when Sage pushed out mandatory payroll updates (at least mandatory for any customer who wanted to compute the proper CT withholding) and it required a specific SU level to install. In those cases we were forced to quickly go to Sage and get an updated SU. TIP: Any customer using Extended Solutions, not on 4.4 and not planning to move to the latest version of MAS should ask Sage for the latest upgrade to their Extended Solutions. Sage is indicating that they will soon ""remove the program"" that generates these updates.

Wow, so they ""are"" still providing updated sets of Extended Solutions? Thought they had ended that already. @WayneSchulz, do you have a specific person or dept or #/e-mail for requesting these? Just ran into a situation last week for a client on 4.20.0.10 who'd like to implement the latest PU for 4.20. However, based on the 1 of 3 installed Ext Sol's they actually use/need, they technically can only move to PU 11 based on the release dates of what's currently installed.

I called the regular Sage support line. I'm going to ping Alok and ask why they cannot just re-generate these for all customers whether they are still using them or not. Seems like it would be the smartest thing to do before taking this service offline. I find that the willingness of the sales desk to help with this can vary depending on who you get on the phone. Some have great attitudes. Others, well not so much..

The one thing I just realized is there's no way for Sage to know exactly what version they should send to customers. I guess it's a matter of going through each customer not on 4.4 and seeing what versions they're using and deciding on a case by case basis who needs an updated ES.

Thanks Wayne, very helpful. From: support@socialcast.com [mailto:support@socialcast.com] On Behalf Of Wayne Schulz Sent: Tuesday, October 11, 2011 2:57 AM To: Ron Gouveia Subject: [90 Minds Consulting Group] Remember that Sage will shortly STOP sending out updated Extended Solution bundles. This will be problematic for ANY customers still usin...

Anyone have a name or two of who at Sage recently helped you obtain updated sets of Extended Solutions. Seems like if you don't get to the right person, they give some pretty heavy pushback.

I'm not sure if she is your sales advisor but I worked with the following: Stephanie Meryweather Sales Advisor Western Region: AK, WA, OR, ID, MT, WY, ND, SD, NE, HI, CA, NV, UT, & AZ. Sage Software 6561 Irvine Center Dr. Irvine, CA 92618 800-854-3415 x340065 Stephanie.Meryweather@sage.com

Now that i look at her states, she really isn't ours either! LOL

It was originally approved by: Ben R Marchak Sales Manager MAS 90 6561 Irvine Center Dr Irvine, CA 92618 877.541.1681 ext 340141 ben.marchak@sage.com

Thanks, @ThereseLogeais.

Geez, having a tough time getting a more recent set of a client's 4.20 Ext Sol's from Sage. Was told they had to ""hack"" into the old database. Really? Then was told they were only able to track down an old 4.30 link that had previously gone out, and that 4.20 wasn't accessible as that database has been locked out completely. What's everyone else's experience with this as or recent?