Sage 100

recommendations for add-on collections app for Sage 100?

For Collection tracking, you can create a tab within Customer Maint. in custom office with text, date last called, user who called. Then create a custom view in Explorer using customer with balance column, a calculated days past due column and add the UDF fields from the tab created. A person making collection calls can use the explorer report and go between the report to the customer as they make calls and make notes of the conversation(s).

Sage CRM?

I 2nd Mark's suggestion. Collections, and the issues that arise during it, is the 1st baby step toward CRM Customer Service.

Thanks for the comments. Interesting suggestion @WendyGorski . There was a collections app add-in for CRM but it doesn't work with 7.2.