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Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

  • 1.  Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-05-2021 17:59
    From the End User:

                         "It took Kelley from 10:00 - 3:00 (5 hrs) to print 191 invoices through Paperless Office using the Print/PDF electronically deliver. That volume is consistent with prior months volumes which she says typically take 1 hr.
                         I printed 3 very small PO's to Paperless Office PDF option, and it took 4 minutes. That's pretty excessive right? In the past it hasn't taken that long when I've tested."

    The environment is all Sage users are running Sage 100 Std from an RDS server. Both the Sage App Server and RDS server are in a Data Center in another building on their WAN.

    If my math is correct, generating the PDF's went from 20 seconds per invoice to 1.5 minutes per invoice.

    Any ideas on how to speed up PDF generation?



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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------


  • 2.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-05-2021 18:04
    Windows server 2019?
    Link to issue.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 3.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-05-2021 22:58
    Edited by Greg Stiles 02-24-2021 10:32
    No, Server 2016.

    WOW that thread is a DEEP RABBIT HOLE!

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 4.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-06-2021 10:23
    Was Sage the only upgrade, or did you also upgrade MS Server to 2016?

    We recently moved a Sage v2016 to a new RDS environment on MS 2016. With only the server changing, pdf printing became painfully slow.

    We later discovered that the pdf printer used in later Sage versions improves things a lot. It sounds like you are not in this case, but maybe this will help.

    (We resolved the initial problem with a custom printing interface.)

    ------------------------------
    Jerry Norman
    VP, 90 Minds
    Smartbridge Partners
    512.419.1444 x112
    ------------------------------

    Original Message


  • 5.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-06-2021 13:30
    @Jerry Norman PU10 was the only Sage update. IT did install .NET 4.8 in preparation for the install.

    How does one install a later version of the Sage PDf driver?​​

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 6.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-06-2021 16:42
    We jumped from Sage v2016 to 2020. I don't know where, among those 4 later versions, the pdf driver changes. @Chuck Peddy might know if it was 2019 or 2020.

    As I recall, the increased latency occurred between producing the initial image and the final pdf output. ​

    ------------------------------
    Jerry Norman
    VP, 90 Minds
    Smartbridge Partners
    512.419.1444 x112
    ------------------------------

    Original Message


  • 7.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-07-2021 17:07
    I had someone where they moved servers in 2018 and also updated them to 2018.10 so they could manage 1099-NEC. They had a similar issue with slower form printing. One thing I did was try to swap out a graphic on several forms. This may have helped since I haven't heard back.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 8.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-08-2021 19:59
    @Wayne Schulz did you remove the image or replace it with a smaller (bytes) one?

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 9.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-09-2021 08:50
    Yes. First I took the image off completely and asked them to test it. 
    Then I think we put a smaller image on.

    They never returned to me to followup so I can only guess that it must have worked... worth a shot since it's simple to try

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 10.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-09-2021 10:18
    Thanks for the clarification @Wayne Schulz​. I'm going to do some testing today.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 11.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-19-2021 15:49
    Still chasing this issue. I did testing of different form codes, logos, no logos, different companies, clearing the 24,000 pdfs from the paperless folder, disabling AV and I still get the same slow results. Takes close to 1 minute to print/PDF a single PO from the Terminal Server, it takes 8 seconds directly from the Sage Server.

    Is there a way to install a newer version of the Sage PDF printer without doing an upgrade?
    Anyone else have any ideas? I'm plum out.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 12.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-19-2021 15:59
    Maybe try installing the free trial version of TSprint and see if it helps.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 13.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-23-2021 17:38
    Same issue with one of our 2019.4 clients.  Printing works on server.  dog slow from workstations or TS.  causing much angst.

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    alan niergarth
    Velosio LLC
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    Original Message


  • 14.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-23-2021 17:42
    Try setting up a new Sage user for the user in question. Build a new user (I just added a middle initial), and copy the existing users roles etc. Use the new login and see if you see better results.
    ​

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    Jim Fuller
    Velosio LLC
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    Original Message


  • 15.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-24-2021 10:30
    Thanks @Doug Higgs, @alan niergarth & ​​@Jim Fuller I'll try all these suggestions.

    @alan niergarth what server versions does your 2019.4 client have?​​

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 16.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-24-2021 15:01
    Just theory here. I don't know if Amyuni driver with Paperless still creates a .CAT (catalog) file before renaming to PDF, but you could ask IT to include .CAT in AntiVirus file exclusion list.

    ------------------------------
    Alnoor Cassim

    Email: alnoor@asifocus.com
    Ph: 949-689-9887
    Orange County, CA
    ------------------------------

    Original Message


  • 17.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-24-2021 18:19
    @Alnoor Cassim your suggestion got me thinking, We disabled the AV on the terminal server for testing but not on the file server - where the pdf's are being created - DOH.​ Maybe that is the key, this new version of the Amyuni driver is doing something different, like creating .CAT files on the server that the AV does not like. I'll have to follow up on that.

    @Jim Fuller did you see the link earlier in this post regarding the issues with Server 2019? (Link to issue.)​​ I am sure this covers your scenario.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 18.  RE: Recently upgraded a client from 2018 PU3 to PU10e, Users are reporting slow printing

    Posted 02-24-2021 17:39
    Edited by Jim Fuller 02-24-2021 17:41
    Sorry, the client where the user recreation worked was Windows 2019 Standard​.

    ------------------------------
    Jim Fuller
    Velosio LLC
    ------------------------------

    Original Message


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