Sage 100

Received this from an existing user on Sage 100 ERP v4.2: We have something going on with a few CC transactions that we need help with. I will try to give you the background but you will probably still have questions to drill down to the issue. At this point we have found three customers that their CC transaction appeared to go through: 1) CC payment authorization 2) Invoice processing 3) Sales register, etc. [note this is normally completed the following morning] The three customers in question have had orders go through this entire process without any apparent issue then we later found that the CC charges did not go through. When one of these three steps has an issue we see there is a problem to deal with, but these unusual situations did not show any signs of problems. Thanks,

Is this the same issue that some people have reported where the order/invoice appears to process properly yet the CC does not charge? And if so - is there a known issue or is it a black hole?

I have seen this (or something similar) at one of my clients that uses PC Charge. After digging into it I noticed that the deposit amount on the sales order did not get passed through to the SO invoice. We instructed the person that reviews the invoices to make sure there is not a balance due other than freight charges. Upon further investigation I noticed that on the AR Transaction report, there was occasionally, a couple of times a month, transactions listed without an authorization code. At this point it seems like two separate issues, but they could be related. They are now reviewing the deposit transaction report regularly for unauthorized transactions. They are also in the process of upgrading from 4.4 to 2014 AND moving to SPS.

I have a client reporting just the opposite - 2 credits appeared on the virtual terminal on Tuesday, based on invoices that were originally invoiced in September. Sage 100 shows NO sign of these credits, and the Settlement report shows ""MANUALLY ENTERED"" instead of the company code. SPS swears it came from Sage 100.