90p Admin

RE: Joe Bisaha We had a call today. He agreed he wasn't consulting any more. He said he was OK with being relegated to the affiliate areas. He did say, he'd like to have two of his professional services folks in the consulting areas or at the very least the Job Ops section. I was even thinking we may create a Job Ops Technical group and we could put them in there. There are lots of things to consider. He is worried about being able to improve the reputation of Job Ops. He would like to provide better access to their professional services team for consultants who install their product and get into trouble. And wants to be able to respond more quickly to issues. Thoughts?

I like that suggestion, @RobertWood . This is a new regime and the people at Scanco and Scanco JobOps are people I respect. Joe will be very open on where things are and will take critical comments and address them. The last group of owners in addition to not accomplishing much, were very defensive about criticism. Of course the most recent comments got out, and should not have, but that's water under the bridge.

We already have a Job Ops group. Are you thinking of an external-facing group? What about Scan Force or is this exclusive to Scanco who does more than just Job Ops? You're right, lots of things to consider.

@ThereseLogeais It could be the same Job Ops group or a new External group. It would be all consultants who are interested and 2-3 Scanco Job Ops personnel.

I am all for improving the member value by improving JO interactions. FWIW, Scanco is only a basic affiliate member for 2018, no sponsorship of MOTM 2018. Not sure what Scanforce is renewing for or how supportive they will be of MOTM 2018. This is one of those fine lines that we need to be aware of. If Scanco is not going to be a sponsor of MOTM 2018, then we need to limit their visibility in San Diego. If there is a JO session, then it should be lead by someone other than a Scanco employee, especially if Scanforce is going to pay a MOTM 2018 sponsorship.

Didn't I see a Joe Bisaha session on the preliminary schedule?

Scanco needs to be a sponsor, especially since they have JobOps and Sage Mobile. How do get them to commit - just ask?

@ThereseLogeais it's been on the schedule see ""JobOps 3rd Times a Charm"" and Joe was confirmed as a speaker early on. Scano is an Affiliate, @JohnHoyt, they renewed and choose a Silver sponsorship @JeffSchwenk I sent you their app and looks like it was checked as Silver. If you didn't receive it let me know. I do not want to set up the presidence of Affilaite support staff having access to the Socialcast groups that are meant for members to share their issues and support with each other. We have established two SC groups for Vendors, and they should use them, but they rarely do. If we allow support staff access for one Affilaite then it won't be long before they all want it. JobOps is not an exception, in my opinion, they are rather an example and if they want to communicate their fixes and/or address issues that may arise, then they have the means used by any other vendor/publisher. Our group is strong and supportive because we don't have to worry about vendors reading our posts and we can be open and candid with each other. I would not want to change that dynamic, I wouldn't want to lose what we have. If you create a separate JobOps group for bugs then what about the other Affiliates, we have a group for each of them? Let Joe use what we have established, Vendor Member Solutions and Industry New & Discussions. We can send out a general discussion post to remind our membership to post problems they have on any Affiliate product to Vendor Member Solutions.

That was the problem I had - RKL was a vendor of JobOps and their consultants were also consultant members. We never should have allowed that to happen.

I heard about that @JohnHoyt and was very upset at the unprofessional conduct that occurred. @RobertWood was that dealt with directly or yet to be addressed?

@MoiraGoggin it wasn't directly brought to my attention per se. I think @JohnHoyt asked for a reminder of ""The Rules"".

I only know of 2 RKL employees who are members of 90 Minds, and I doubt it was Madeline.

@MoiraGoggin, please double check your Scanco affiliate paperwork. The handwritten affiliate app that was the basis for their billing was completed for only $2K was signed by Joe. You were also a CC on the invoice email. @JohnHoyt, RKL has four consultant members (Named Users: Madeline Stefanou, Venessa Griffin, Tim Efinger and Pat Anson) and their membership invoice is still outstanding. Has the RKL status changed? It isn't too late to correct the situation.

Since I don't know Venessa or Tim, I wouldn't know that.

I'll double check @JeffSchwenk I swear I saw a checkmark on silver, thanks.

I stand corrected, thanks @JeffSchwenk Scanco is an affiliate non-sponsor.

Time to go for the gold or platinum with them!

@JohnHoyt let's chat about RKL.

@RobertWood Do you want to chat right after our Monday meeting?

@JohnHoyt sure. That works.

We need to circle back around on this and make a decision on what we want to do. I need to move Joe back to affiliate level.

He wasn't billed anything last month so there is nothing to refund from a member standpoint.

I thought we'd agreed that he was simply an affiliate. No?

Yes, that was my understanding as well. Thanks @RobertWood !

There was a second part. The discussion about them participating in a Job Ops area.

Which I thought was addressed as well - wouldn't that open a can of worms for other Affiliates?

@ThereseLogeais addressed but not decided. We meandered off into whether or not they were a sponsor and then RKL and their offense.

Do we need to vote on this?? I WAS going to bring up Joe's status yesterday but then the meeting went long. @JerryNorman?

If you let in one then I have to open this to all Affiliates and it is no what 90 Minds is about. I do not want to set up the precedence of Affiliate support staff having access to the Socialcast groups that are meant for members to share their issues and support with each other. We have established two SC groups for Vendors, and they should use them, but they rarely do. If we allow support staff access for one Affiliate then it won't be long before they all want it. JobOps is not an exception, in my opinion, they are rather an example and if they want to communicate their fixes and/or address issues that may arise, then they have the means used by any other vendor/publisher. Our group is strong and supportive because we don't have to worry about vendors reading our posts and we can be open and candid with each other. I would not want to change that dynamic, I wouldn't want to lose what we have. If you create a separate JobOps group for bugs then what about the other Affiliates, we have a group for each of them? Let Joe use what we have established, Vendor Member Solutions and Industry New & Discussions. We can send out a general discussion post to remind our membership to post problems they have on any Affiliate product to Vendor Member Solutions.

@MoiraGoggin is that a bad thing if they will staff them?

Staff"" them @RobertWood?

@ThereseLogeais if we created areas where the affiliates could have their people available to answer questions and brainstorm issues and get feedback, they'd have to have folks logged into those areas. It would have to be a separate group from the main group.

As it is, we've already created a special case for Jobops by having a special group.

If we do go forward with this, I'd say it would have to be a separate group, not the existing one. As @MoiraGoggin said, that should be limited to members so they can feel free to 'vent' if necessary. Would the affiliates add members or would that still fall under your jurisdiction?

@ThereseLogeais we wouldn't want the affiliates to control the flow of members. So it would be on my shoulders.

Remember, you said it @RobertWood.

I think our current group policy is correct. It looks to me that what Therese & Robert are suggesting is essentially a separate tech support forum within SC for each Affiliate. Why would a vendor want to manage TWO support forums? I suggest that, instead, we develop a recommended way to deal with member's questions and complaints. One of these would involve a vendor having a decent support forum of their own, on their website. We could include that link someplace appropriate on SC. They could also provide a primary 90 Minds Ambassador for our concerned members to contact in a situation like mine, which triggered this thread. I think this is part of enhanced programs we provide to Affiliates that concentrate on how to make the most of their membership.

Correct. I didn't post it for him - it was trying to get a sense from other 90Minders. I did not have a name to call at Scanco about this, especially if I was going to piss off some Corporate Behemoth. If they'd had a JobOps Ambassador listed then I'd have called him/her.