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  • 1.  Ran a Java update yesterday (now at Java 7.0.450),

    Posted 10-24-2013 15:39
    Ran a Java update yesterday (now at Java 7.0.450), and now opening Sage CRM, interactive dashboards don't load and can't create an import. Error on dashboards - ""The dashboards have experienced a problem."" Error on creating an import (selecting mappings) ""...Tomcat server appears to be stopped"". Checked, and the Apache Tomcat service isn't running, try to start and get error ""Windows could not start the Apache TomcatCRMTomcat 6..."" Looked into fixes for getting Tomcat service up again and it seems to be intense. Suggestions?


  • 2.  RE: Ran a Java update yesterday (now at Java 7.0.450),

    Posted 10-24-2013 17:27
    Go back to ver 6 update 21


  • 3.  RE: Ran a Java update yesterday (now at Java 7.0.450),

    Posted 10-25-2013 09:20
    The first rule of Sage CRM Fight Club: don't update Java. (Although when I question the Sage CRM support guys, they say you can update it.)


  • 4.  RE: Ran a Java update yesterday (now at Java 7.0.450),

    Posted 10-25-2013 10:17
    You can't let Java auto update because it changes the location of the java install. Much better control of java upgrades in CRM 7.2.


  • 5.  RE: Ran a Java update yesterday (now at Java 7.0.450),

    Posted 10-25-2013 10:24
    Thanks all - I thought I'd need to regress back to an earlier version and turn updates. So according to this link, I have to register (free) to get the download. Then I would uninstall 7 and install 6? Why the need to register? http://www.oracle.com/technetwork/java/archive-139210.html


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